Missing PHDF

Kindly submit the requested form

Enclosures are missing

Kindly submit the requested enclosures

Share Ledger and Director list are missing, kindly submit the requested documents.

Share Ledger and Director list are missing, kindly submit the requested documents.

Director list is missing, kindly submit the requested document

Director list is missing, kindly submit the requested document

The company name was filled in on the Online Gaming application form instead of the name of the portal administrator as the contact person. Kindly update the form with the appointed contact person and resubmit it.

The company name was filled in on the Online Gaming application form instead of the name of the portal administrator as the contact person. Kindly update the form with the appointed contact person and resubmit it.

The passport number of the contact person is missing. Kindly fill the passport number in Question 36 and resubmit the form.

The passport number of the contact person is missing. Kindly fill the passport number in Question 36 and resubmit the form.

Question 37 is missing the correct response. Kindly fill Question 37 and resubmit the form.

Question 37 is missing the correct response. Kindly fill Question 37 and resubmit the form.

The Online gaming application form has an incorrect contact address in Question 38. Kindly complete Question 38 and resubmit the form.

The Online gaming application form has an incorrect contact address in Question 38. Kindly complete Question 38 and resubmit the form.

The Personal History Disclosure Form of Lorenza Godett has an incorrect application number. Kindly resubmit the form with the correct application number.

The Personal History Disclosure Form of Lorenza Godett has an incorrect application number. Kindly resubmit the form with the correct application number.

The PHDF must be signed and verified digitally. Please resubmit.

The PHDF must be signed and verified digitally. Please resubmit.

Submit enhanced documentation as to how the operations of the business are funded and by whom, including documents which evidence funds owned by the company through cash flow or other means, such as wallets. All documents submitted must be duly certified.

Submit enhanced documentation as to how the operations of the business are funded and by whom, including documents which evidence funds owned by the company through cash flow or other means, such as wallets. All documents submitted must be duly certified.

Submit FS for year 2023, as well as accounts for year 2024 which are not older than 6 months.

Submit FS for year ending 2023, as well as accounts for year 2024 which are not older than 6 months.

No CO appointed. Appoint a CO fluent in AML and submit their PHDF as a key person together with a CV and letter of engagement. No SOW required.

No CO appointed. Appoint a CO fluent in AML and submit their PHDF as a key person together with a CV and letter of engagement. No SOW required.

The AML policy must adhere to Curacao AML laws. Kindly amend.

The AML policy must adhere to Curacao AML laws. Kindly amend.

The applicant must ensure that players residing in Curacao, the Netherlands, US, sanctioned and FATF blacklisted jurisdictions are not allowed to register an account. The following was noted: 1) Players are allowed to choose the Netherlands as country of residence during registration. 2) two of the registered domains do not have a sufficiently detailed prohibited jurisdictions list which includes Curacao and the Netherlands. Kindly rectify.

The applicant must ensure that players residing in Curacao, the Netherlands, US, sanctioned and FATF blacklisted jurisdictions are not allowed to register an account. The following was noted: 1) Players are allowed to choose the Netherlands as country of residence during registration. 2) two of the registered domains do not have a sufficiently detailed prohibited jurisdictions list which includes Curacao and the Netherlands. Kindly rectify.

It was noted that 2 of the registered domains do not require the player's name, country or DOB during registration. This information must be collected at the latest prior to the first deposit. Kindly rectify.

It was noted that 2 of the registered domains do not require the player's name, country or DOB during registration. This information must be collected at the latest prior to the first deposit. Kindly rectify.

It was noted that one of the registered domains, voxcasino.com, is only available in Polish. All registered domains must have an English version available for all pages of the site, including the T&Cs and other policies and information. Kindly amend.

It was noted that one of the registered domains, voxcasino.com, is only available in Polish. All registered domains must have an English version available for all pages of the site, including the T&Cs and other policies and information. Kindly amend.

ID verification procedure

The RG policy must outline the procedure carried out by the operator to verify the player's age.

Account closure procedure upon the operator becoming aware that the player is a minor post-registration.

The RG policy must outline the procedure for post-registration account closure upon the operator becoming aware that the player is a minor.

Record-keeping

The RG policy must state the operator's record-keeping policy.

Procedure on how the player can contact the operator regarding RG concerns via email or chat

The RG policy must describe the procedure for how the player can contact the operator regarding RG concerns via email or chat.

Must be available in English and target market language

The RG page/policy must be available in English and the site's target market language.

RG policy should include a structured process on flagging potential vulnerable gamblers

The RG policy must include a structured process on flagging potential vulnerable gamblers.

Must have a structured process for responding to indicators of problem gambling

The RG policy must contain a structured process for responding to indicators of problem gambling. The key monitoring factors include: - Deposit and wagering frequency - Repeated failed transactions due to insufficient funds - Reversing withdrawals - A pattern of inexplicable extended play sessions - Unreasonable increased communication with customer support, including requests for bonuses - Frequent changes to RG tools - Players maxing out a credit card - Attempts to open multiple accounts to bypass deposit or loss limits

Establish player profiles to assess risk levels

The RG policy must establish player profiles to assess risk levels

Adopt RBA to determine level of monitoring and intervention

The RG policy must adopt RBA to determine level of monitoring and intervention

Record all RG interactions in PAM system

The RG policy must state that the operators records all RG interactions in the PAM system

Procedure to follow for players identified as vulnerable persons

The RG policy must define the procedure to be followed for players identified as vulnerable persons

Operator must offer players option to activate a cooling-off period

The operator must offer players the option to activate a cooling-off period

Options for cooling-off must include duration and marketing opt-out at minimum

The options for cooling-off may include Duration, brand, vertical and marketing, of which the duration and marketing opt-out are mandatory. Furthermore, the duration must be for a minimum of at least 24 hours

Operator must offer players the option to self-exclude themselves for a duration of at least 1 year

Operator must offer players the option to self-exclude themselves for a duration of at least 1 year

Players must be able to set limits on the total amount they deposit

Players must be able to set limits on the total amount they deposit

Operators must train customer service and Responsible Gaming staff to handle player interaction profesionally and effectively

Training should cover, at least: - Recognizing signs of gambling distress - Conducting sensitive and structured conversations with at-risk players - Directing players to appropriate support resources and RG tools

Operators must not engage in irresponsible advertising

The RG policy must state that the operator must not engage in irresponsible advertising, including: - No targeting of Vulnerable Groups - No portrayal of Gambling as an Investment - No misrepresentation of Skill vs Chance - No Emotional Manipulation - Marketing materials must not feature minors or depict them engaging with gambling content - No explicit content - No encouragement of Unrelated Harmful Behaviours - Bonuses and promotions must be communicated transparently - Operators must not use bonuses to encourage excessive gambling - Operator is responsible for materials provided to affiliates, representatives, sponsorships, ambassadors, social media influencers - Operator must make any contracted third-party aware of their RG policy - All advertising must include a clearly visible RG message or slogan

The operator is advised to remind adults that they should take precautions when sharing devices with minors

The operator is advised to remind adults that they should take precautions when sharing devices with minors, such as safeguarding usernames, passwords and payment details.

Operators may employ automatic or manual pop-up notifications in response to concerning behaviours

Operators may employ automatic or manual pop-up notifications in response to concerning behaviours

When a player exhibits behaviour that reasonably suggests they may be a Vulnerable Player, the operator must initiate direct contact

When a player exhibits behaviour that reasonably suggests they may be a Vulnerable Player, the operator must initiate direct contact

Other limits may be considered including loss limits, time limits or wager limits, in line wth the operator's target player and/or market

Other limits may be considered including loss limits, time limits or wager limits, in line wth the operator's target player and/or market