Complex Technologies B.V.
OGL/2024/334/0243
GrantedCustomer
- Contact
- Rudsel Lucas
- sadeky.afiu.0.0.2@gmail.com
- Company
- Complex Technologies B.V.
Review Timeline
SMSaura Maurera (CGA user 5)
SMSaura Maurera (CGA user 5)
PWPhilippe Warzee (PW)
AAAnton Axiaq (AAX)
AAAnton Axiaq (AAX)
STSarah Tua (ST)
KMKevin Mallia (KM)
HSHilary Stewart Jones (HSJ)
SBSimon Burden (SMB)
CPCedric Pietersz (Managing Director GCB)
CPCedric Pietersz (Managing Director GCB)
GCGerald Chocolaad (CGA User 25)
HSHilary Stewart Jones (HSJ)
Compliance Checklists
Application Verification ReviewCritical13 items
The passport number is not correct. Kindly fill in passport number of the portal user and resubmit the form.
The passport number is not correct. Kindly fill in passport number of the portal user and resubmit the form.
[Dennis Engelhardt - 12-05-2026 16:33]
The passport country of issue is not correct. Kindly fill in the passport number of the portal user and resubmit the form.
The passport country of issue is not correct. Kindly fill in the passport number of the portal user and resubmit the form.
[Dennis Engelhardt - 12-05-2026 16:33]
The contact address is not correct. Kindly fill in the address of the portal user and resubmit the form.
The contact address is not correct. Kindly fill in the address of the portal user and resubmit the form.
[Dennis Engelhardt - 12-05-2026 16:33]
The email address is not correct. The email address must be the same as that of the portal user. Kindly fill in email address and resubmit the form.
The email address is not correct. The email address must be the same as that of the portal user. Kindly fill in email address and resubmit the form.
[Dennis Engelhardt - 12-05-2026 16:35]
The name and signature of the contact person is not correct. The name of the contact person must be the same as the portal. Kindly fill in and signed the Declaration and Data Privacy and resubmit the Form.
The name and signature of the contact person is not correct. The name of the contact person must be the same as the portal. Kindly fill in and signed the Declaration and Data Privacy and resubmit the Form.
[Dennis Engelhardt - 12-05-2026 16:35]
Question 6. The Date Of Birth can not be verified because the copy of passport is not clear. Kindly resubmit a clear copy of the passport.
Question 6. The Date Of Birth can not be verified because the copy of passport is not clear. Kindly resubmit a clear copy of the passport.
[Dennis Engelhardt - 12-05-2026 16:36]
Question 11. The civil status is not filled. Kindly fill in Question 11 and resubmit the form.
Question 11. The civil status is not filled. Kindly fill in Question 11 and resubmit the form.
[Dennis Engelhardt - 12-05-2026 16:36]
Passport
The enclosed copy of passport is not clear. Can not be verified. Kindly resubmit a clear Original or Certified True Copy of Passport.
The enclosed copy of passport is not clear. It can not be verified. Kindly resubmit a clear copy of Passport with a clear photo.
The enclosed copy of passport is not clear. It can not be verified. Kindly resubmit a clear copy of Passport with a clear photo.
[Dennis Engelhardt - 12-05-2026 16:37]
The enclosed Criminal Record is expired. Kindly resubmit a valid criminal record certificate.
<p>11/09/2025: Final reminder: The enclosed criminal record certificate has expired. Kindly resubmit a valid criminal record certificate. Ultimate submission date: November 15, 2025.</p><p>11/24/2025: Dear applicant, we have noticed that you have not acted upon our previous request to resubmit a valid criminal record certificate. Please receive this message as a final reminder that the enclosed certificate has expired. Kindly upload a valid criminal record certificate in the designated section.</p>
[Dennis Engelhardt - 12-05-2026 16:38]
11/09/2025: Final reminder: The enclosed criminal record certificate has expired. Kindly resubmit a valid criminal record certificate. Ultimate submission date: November 15, 2025.
The enclosed Bank Reference Letter is expired. Kindly resubmit a valid bank reference letter or bank statement.
<p>The enclosed Bank Reference Letter is expired. Kindly resubmit a valid bank reference letter or bank statement.</p><p>11/09/2025: Final reminder: The enclosed Bank Reference Letter has expired. Please resubmit a recent bank reference letter (not older than 3 months) or a recent bank statement. Submit on or before November 15, 2025. </p><p>11/24/2025: Dear applicant, we have noticed that you have not acted upon our previous request to resubmit a valid Bank Reference Letter. Please receive this message as a final reminder that the enclosed letter has expired. Kindly upload a recent bank reference letter (not older than 3 months) or a recent bank statement in the designated section.</p>
[Dennis Engelhardt - 12-05-2026 16:38]
11/09/2025: Final reminder: The enclosed Bank Reference Letter has expired. Please resubmit a recent bank reference letter (not older than 3 months) or a recent bank statement. Submit on or before November 15, 2025.
The enclosed Proof of Address is expired. Kindly resubmit a recent proof of address document or bank statement.
The enclosed Proof of Address is expired. Kindly resubmit a recent proof of address document or bank statement.
[Dennis Engelhardt - 12-05-2026 16:39]
Criminal record
The enclosed criminal record is missing. Kindly resubmit a valid certificate.
Application Due Diligence ReviewCritical7 items
The PHDF must be filled out, signed, and verified digitally. Please resubmit.
The PHDF must be filled out, signed, and verified digitally. Please resubmit.
Director's register is uncertified. Resubmit certified.
<p>Director's register is uncertified. Resubmit certified.</p><p>Dear, As mentioned in our correspondance with the GCB. Rudsel Lucas has been approved by the Central Bank to certify company enclosures such as Share registers</p><p>11/02/2025: Please be advised that documents should not be certified by the company’s own managing director. Kindly resubmit the certified Director`s Register at your earliest convenience.</p><p>11/08/2025: Please be advised that the Director's Register is not certified. Please resubmit certified DR. Important Note: The Director's Register must be certified by an independent authorized certifier. An individual involved in the application process may not certify the document, as this could be considered a conflict of interest. Ultimate date to submit: November 15, 2025</p>
Resubmit business plan to include: Detailed 3 year financial forecasts Management structure with controls and key responsibilities
Resubmit business plan to include: Detailed 3 year financial forecasts Management structure with controls and key responsibilities Provide information about payment gateways, contractual and financial model with key suppliers
Resubmit FS 2022 duly signed by the directors of the company. Submit FS 2023.
Resubmit FS 2022 duly signed by the directors of the company. Submit FS 2023.
Since registration does not require country of registration please advise how players are checked for prohibited and sanctioned countries.
Since registration does not require country of registration please advise how players are checked for prohibited and sanctioned countries.
[Kevin Mallia - 17-02-2026 14:09]
11/02/2025: Applicant`s reply: Sumsub agreement attached. For player verification, we use this service.
Since no DOB is required at registration stage at what stage are players verified for age identification.
<p>Since no DOB is required at registration stage at what stage are players verified for age identification.</p><p><br></p><p>Please upload Know your client procedure including age verification. </p>
RG policy states :If you would like to talk to someone here about problem gambling please contact us toll free on 07xxxxxxxx. Please correct accordingly.
<p>RG policy states :If you would like to talk to someone here about problem gambling please contact us toll free on 07xxxxxxxx. Please correct accordingly.</p><p><br></p><p>Website reviewed again and still not updated !</p>