Criminal record is outdated (2021). Kindly resubmit an updated document

Criminal record is outdated (2021).  Kindly resubmit an updated document

A recent criminal certificate, bank reference and proof of address are required.Please submit a SOW along with certified supporting evidence in order to support the business.

A recent criminal certificate, bank reference and proof of address are required.Please submit a SOW along with certified supporting evidence in order to support the business.

Please submit also the original certificate.

Please submit also the original certificate.

Please upload a better scan (colour) of the passport.

<p>Please upload a better scan (colour) of the passport.</p><p>Please certify the new passport scan and resubmit.</p>

The share ledger is uncertified. Resubmit share ledger with a certification not older than 6 months.

The share ledger is uncertified. Resubmit share ledger with a certification not older than 6 months.

1. No local director appointed. Appoint a local resident executive director and submit their PHDF 2. Resubmit the director's register with a recent certification. A local director, as above, is required.

<p>1. No local director appointed. Appoint a local resident executive director and submit their PHDF and relevant enclosures. 2. Resubmit the director's register with a recent certification. A local director, as above, is required.</p><p>3. Submit a recent extract from the Curacao commercial register identifying the directors</p>

FS 2022 submitted are not signed by the director. Resubmit duly signed. Submit FS 2023 and management accounts 2024 which must not be older than 6 months.

FS 2022 submitted are not signed by the director. Resubmit duly signed. Submit FS 2023 and management accounts 2024 which must not be older than 6 months.

FS 2022 submitted are not signed by the director. Resubmit duly signed. Submit FS 2023 and management accounts 2024 which must not be older than 6 months.

FS 2022 submitted are not signed by the director. Resubmit duly signed. Submit FS 2023 and management accounts 2024 which must not be older than 6 months.

Business Plan lacks a detailed management structure with allocated responsibilities and controls. A 3 year detailed business forecast is missing. Submit the required information as attachments to the business plan.

Business Plan lacks a detailed management structure with allocated responsibilities and controls. A 3 year detailed business forecast is missing. Submit the required information as attachments to the business plan.

No local executive director. Appoint. Submit PHDF and enclosures of all representatives of the local executive director

No local executive director. Submit PHDF and enclosures of all representatives of the local executive director. Appoint and resubmit certified director's register

Submit enhanced, recent and certified documentation as to how the operations of the business are funded and by whom, including documents which show funds owned by the company through cashflow or other means

Submit enhanced, recent and certified documentation as to how the operations of the business are funded and by whom, including documents which show funds owned by the company through cashflow or other means.

The AML policy must adhere to Curacao AML laws. Kindly amend.

The AML policy must adhere to Curacao AML laws. Kindly amend.

It is not clearly indicated on all registered domains that they are operated by the applicant company. Furthermore, the license/application number is not indicated on all registered domains. Kindly amend.

It is not clearly indicated on all registered domains that they are operated by the applicant company. Furthermore, the license/application number is not indicated on all registered domains. Kindly amend.

The T&Cs do not contain a prohibited jurisdictions list. Players residing in Curacao, the Netherlands (and any country forming part of the kingdom of the Netherlands), USA, UN sanctioned countries and FATF blacklisted countries must not be allowed to register an account. Kindly amend.

The T&Cs do not contain a prohibited jurisdictions list. Players residing in Curacao, the Netherlands (and any country forming part of the kingdom of the Netherlands), USA, UN sanctioned countries and FATF blacklisted countries must not be allowed to register an account. Kindly amend.

ID verification procedure

The RG policy must outline the procedure carried out by the operator to verify the player's age.

Account closure procedure upon the operator becoming aware that the player is a minor post-registration.

The RG policy must outline the procedure for post-registration account closure upon the operator becoming aware that the player is a minor.

Record-keeping

The RG policy must state the operator's record-keeping policy.

Procedure on how the player can contact the operator regarding RG concerns via email or chat

The RG policy must describe the procedure for how the player can contact the operator regarding RG concerns via email or chat.

Must be available in English and target market language

The RG page/policy must be available in English and the site's target market language.

RG policy should include a structured process on flagging potential vulnerable gamblers

The RG policy must include a structured process on flagging potential vulnerable gamblers.

Must have a structured process for responding to indicators of problem gambling

The RG policy must contain a structured process for responding to indicators of problem gambling. The key monitoring factors include: - Deposit and wagering frequency - Repeated failed transactions due to insufficient funds - Reversing withdrawals - A pattern of inexplicable extended play sessions - Unreasonable increased communication with customer support, including requests for bonuses - Frequent changes to RG tools - Players maxing out a credit card - Attempts to open multiple accounts to bypass deposit or loss limits

Establish player profiles to assess risk levels

The RG policy must establish player profiles to assess risk levels

Adopt RBA to determine level of monitoring and intervention

The RG policy must adopt RBA to determine level of monitoring and intervention

Record all RG interactions in PAM system

The RG policy must state that the operators records all RG interactions in the PAM system

Procedure to follow for players identified as vulnerable persons

The RG policy must define the procedure to be followed for players identified as vulnerable persons

Operator must offer players option to activate a cooling-off period

The operator must offer players the option to activate a cooling-off period

Options for cooling-off must include duration and marketing opt-out at minimum

The options for cooling-off may include Duration, brand, vertical and marketing, of which the duration and marketing opt-out are mandatory. Furthermore, the duration must be for a minimum of at least 24 hours

Operator must offer players the option to self-exclude themselves for a duration of at least 1 year

Operator must offer players the option to self-exclude themselves for a duration of at least 1 year

Players must be able to set limits on the total amount they deposit

Players must be able to set limits on the total amount they deposit

Operators must train customer service and Responsible Gaming staff to handle player interaction profesionally and effectively

Training should cover, at least: - Recognizing signs of gambling distress - Conducting sensitive and structured conversations with at-risk players - Directing players to appropriate support resources and RG tools

Operators must not engage in irresponsible advertising

The RG policy must state that the operator must not engage in irresponsible advertising, including: - No targeting of Vulnerable Groups - No portrayal of Gambling as an Investment - No misrepresentation of Skill vs Chance - No Emotional Manipulation - Marketing materials must not feature minors or depict them engaging with gambling content - No explicit content - No encouragement of Unrelated Harmful Behaviours - Bonuses and promotions must be communicated transparently - Operators must not use bonuses to encourage excessive gambling - Operator is responsible for materials provided to affiliates, representatives, sponsorships, ambassadors, social media influencers - Operator must make any contracted third-party aware of their RG policy - All advertising must include a clearly visible RG message or slogan

The operator is advised to remind adults that they should take precautions when sharing devices with minors

The operator is advised to remind adults that they should take precautions when sharing devices with minors, such as safeguarding usernames, passwords and payment details.

Operators may employ automatic or manual pop-up notifications in response to concerning behaviours

Operators may employ automatic or manual pop-up notifications in response to concerning behaviours

When a player exhibits behaviour that reasonably suggests they may be a Vulnerable Player, the operator must initiate direct contact

When a player exhibits behaviour that reasonably suggests they may be a Vulnerable Player, the operator must initiate direct contact

Other limits may be considered including loss limits, time limits or wager limits, in line wth the operator's target player and/or market

Other limits may be considered including loss limits, time limits or wager limits, in line wth the operator's target player and/or market