The application form has parts with ink marks or is handwritten.

Check the form and make sure that it is fully digitally filled.

The name of the contact person is not correct

Kindly change the name to the appointed contact person and resubmit the form.

Passport number is incorrect.

Kindly change passport number to that of the contact person as in the portal

The passport country of issue is not correct.

Kindly Change passport country of issue to that of the contact person in the portal.

The email address is not correct.

The email address must be the same as that of the portal user. Change and resubmit

The address is not correct.

Kindly change the address to that of the contact person

The name and sign is not correct.

Change to the name and sign of the contact person.

The application form has handwritten parts.

The form must be digitally filled. Kindly fill in and resubmit.

Share ledger of Polbra Holdings Limited has not been provided.

Kindly submit the Share Ledger of Polcra Holdings Limited.

Directors List of Polbra Holdings Limited has not been provided

Kindly submit directors list of Polbra Holdings Limited.

Application number is handwritten.

Kindly resubmit the application form digitally filled.

Application has handwritten sections

Kindly resubmit the form digitally

Page 2 Question 13: Response to Question 13 is missing.

Kindly complete question 13 and resubmit the form.

The enclosed criminal record is not valid.

Kindly resubmit a valid (within last six months) criminal record certificate.

Personal History Disclosure form has handwritten sections.

Kindly resubmit the form without handwritten information or marks.

Personal History Disclosure form has handwritten sections.

Kindly resubmit the form without handwritten information or marks.

Page 2 question 17: The form has the incorrect passport date of issue.

Kindly correct and resubmit the form.

Page 2 question 18: The form has the incorrect passport date of expiry.

Kindly correct and resubmit the form.

The PHDF must be filled out, signed and verified digitally. Please resubmit.

The PHDF must be filled out, signed and verified digitally. Please resubmit.

The PHDF must be filled out, signed and verified digitally. Please resubmit.

The PHDF must be filled out, signed and verified digitally. Please resubmit.

Translation of the birth certificate and an improved scan .

Translation of the birth certificate and an improved scan .

SOW is not valid. Please submit a SOW along with certified supporting evidence in order to support the business.

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The PHDF must be signed and verified digitally. Please resubmit.

The PHDF must be signed and verified digitally. Please resubmit.

Please translate these two certificates and upload.

Please translate these two certificates and upload.

SOW is not valid. Please submit a SOW along with certified supporting evidence in order to support the business.

SOW is not valid. Please submit a SOW along with certified supporting evidence in order to support the business.

The share ledger certification is outdated. Provide the share ledger of the applicant company with a recent certifiction.

The share ledger certification is outdated. Provide the share ledger of the applicant company with a recent certification.

The director's register is outdated, including its certification. Submit a certified copy of a recent extract from the commercial register of curacao clearly indicating the directors of the company.

The director's register is outdated, including its certification. Submit a certified copy of a recent extract from the Curacao commercial register clearly indicating the directors of the company.

Submit FS for year ending 2023 and management accounts for year ending 2024.

Submit FS for year ending 2023 and management accounts for year ending 2024.

Submit a certified copy of the following documents in relation to the above captioned company: 1. Articles of Association 2. Director's ledger 3. Share ledger, clearly identifying the UBOs and their % share holding.

Submit a certified copy of the following documents in relation to the above captioned company: 1. Articles of Association 2. Director's ledger 3. Share ledger, clearly identifying the UBOs and their % share holding.

Resubmit the AIs of the applicant company, with a certification which is no older than 6 months.

Resubmit the AIs of the applicant company, with a certification which is no older than 6 months.

Prohibited countries found in registration page . Please ensure Netherlands, Curacao residents are and USA are not allowed to register together with sanctioned countries.

Prohibited countries found in registration page . Please ensure Netherlands, Curacao residents are and USA are not allowed to register together with sanctioned countries.

Some Terms relate to Antiliphone license please amend to remove accordingly.

Some Terms relate to Antiliphone license please amend to remove accordingly.

No company details on approved domains. Please include company name, address and license number on each domain.

No company details on approved domains. Please include company name, address and license number on each domain.

Enhance Terms and conditions to reflect AML requirements in Curacao.

Enhance Terms and conditions to reflect AML requirements in Curacao.

Please include responsible Gaming information, Over 18 banner and links to RG associations on all websites falling under the company.

Please include responsible Gaming information, Over 18 banner and links to RG associations on all websites falling under the company.

Please inform how players are able to self exclude.

Please inform how players are able to self exclude.

ID verification procedure

The RG policy must outline the procedure carried out by the operator to verify the player's age.

Account closure procedure upon the operator becoming aware that the player is a minor post-registration.

The RG policy must outline the procedure for post-registration account closure upon the operator becoming aware that the player is a minor.

Record-keeping

The RG policy must state the operator's record-keeping policy.

Procedure on how the player can contact the operator regarding RG concerns via email or chat

The RG policy must describe the procedure for how the player can contact the operator regarding RG concerns via email or chat.

Must be available in English and target market language

The RG page/policy must be available in English and the site's target market language.

RG policy should include a structured process on flagging potential vulnerable gamblers

The RG policy must include a structured process on flagging potential vulnerable gamblers.

Must have a structured process for responding to indicators of problem gambling

The RG policy must contain a structured process for responding to indicators of problem gambling. The key monitoring factors include: - Deposit and wagering frequency - Repeated failed transactions due to insufficient funds - Reversing withdrawals - A pattern of inexplicable extended play sessions - Unreasonable increased communication with customer support, including requests for bonuses - Frequent changes to RG tools - Players maxing out a credit card - Attempts to open multiple accounts to bypass deposit or loss limits

Establish player profiles to assess risk levels

The RG policy must establish player profiles to assess risk levels

Adopt RBA to determine level of monitoring and intervention

The RG policy must adopt RBA to determine level of monitoring and intervention

Record all RG interactions in PAM system

The RG policy must state that the operators records all RG interactions in the PAM system

Procedure to follow for players identified as vulnerable persons

The RG policy must define the procedure to be followed for players identified as vulnerable persons

Operator must offer players option to activate a cooling-off period

The operator must offer players the option to activate a cooling-off period

Options for cooling-off must include duration and marketing opt-out at minimum

The options for cooling-off may include Duration, brand, vertical and marketing, of which the duration and marketing opt-out are mandatory. Furthermore, the duration must be for a minimum of at least 24 hours

Operator must offer players the option to self-exclude themselves for a duration of at least 1 year

Operator must offer players the option to self-exclude themselves for a duration of at least 1 year

Players must be able to set limits on the total amount they deposit

Players must be able to set limits on the total amount they deposit

Operators must train customer service and Responsible Gaming staff to handle player interaction profesionally and effectively

Training should cover, at least: - Recognizing signs of gambling distress - Conducting sensitive and structured conversations with at-risk players - Directing players to appropriate support resources and RG tools

Operators must not engage in irresponsible advertising

The RG policy must state that the operator must not engage in irresponsible advertising, including: - No targeting of Vulnerable Groups - No portrayal of Gambling as an Investment - No misrepresentation of Skill vs Chance - No Emotional Manipulation - Marketing materials must not feature minors or depict them engaging with gambling content - No explicit content - No encouragement of Unrelated Harmful Behaviours - Bonuses and promotions must be communicated transparently - Operators must not use bonuses to encourage excessive gambling - Operator is responsible for materials provided to affiliates, representatives, sponsorships, ambassadors, social media influencers - Operator must make any contracted third-party aware of their RG policy - All advertising must include a clearly visible RG message or slogan

The operator is advised to remind adults that they should take precautions when sharing devices with minors

The operator is advised to remind adults that they should take precautions when sharing devices with minors, such as safeguarding usernames, passwords and payment details.

Operators may employ automatic or manual pop-up notifications in response to concerning behaviours

Operators may employ automatic or manual pop-up notifications in response to concerning behaviours

When a player exhibits behaviour that reasonably suggests they may be a Vulnerable Player, the operator must initiate direct contact

When a player exhibits behaviour that reasonably suggests they may be a Vulnerable Player, the operator must initiate direct contact

Other limits may be considered including loss limits, time limits or wager limits, in line wth the operator's target player and/or market

Other limits may be considered including loss limits, time limits or wager limits, in line wth the operator's target player and/or market