#CasinoSecrets

Investigating the Offshore Online Gambling Industry

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Bettingspoon B.V.

Gaming OperatorRegistered January 5, 2026
1
Applications
1
Domains
7
Related Entities
0
Locations

CGA/2026/2751/1370

In Progress
Submitted: July 13, 2026End Date: N/A

Customer

Contact
Jared Vivas
Email
bettingspoon@igamingcompliance.com
Company
Bettingspoon B.V.

Review Timeline

Verification
SCSarah Cathalina-Labbe (CGA user 10)
Verification
AAAnton Axiaq (AAX)
Verification
MMMarilisa Mathew (CGA User 1)
Verification
AAAnton Axiaq (AAX)
Verification
MMMarilisa Mathew (CGA User 1)
Verification
AAAnton Axiaq (AAX)
Suitability
AAAnton Axiaq (AAX)
Suitability
HSHilary Stewart Jones (HSJ)
Suitability
MMMarilisa Mathew (CGA User 1)
Verification
MMMarilisa Mathew (CGA User 1)
Verification
KMKevin Mallia (KM)
Suitability
KMKevin Mallia (KM)
Suitability
KMKevin Mallia (KM)
Suitability
HSHilary Stewart Jones (HSJ)

Compliance Checklists

Phase 1Critical11 items
goAML RegistrationMiscellaneousCriticalDue Mar 18, 2026

Please note that registration with goAML is mandatory. Once Bettingspoon B.V. is registered, please submit a screenshot of the admin page when logged in to the goAML portal. To do this, log in to the goAML portal, click Admin, select Active Organizations and take a screenshot of the page. Please upload the screenshot in the Extra Documentation section.

Please note that registration with goAML is mandatory. Once Bettingspoon B.V. is registered, please submit a screenshot of the admin page when logged in to the goAML portal. To do this, log in to the goAML portal, click Admin, select Active Organizations and take a screenshot of the page. Please upload the screenshot in the Extra Documentation section.

Managing Director - Stefanie KnoesterMiscellaneousCriticalDue Mar 18, 2026

Please add Stefanie Knoester to the portal and upload the Personal History Disclosure Form and all enclosures (with the exception of source of wealth).

Please add Stefanie Knoester to the portal and upload the Personal History Disclosure Form and all enclosures (with the exception of source of wealth).

Managing Director - Jared VivasMiscellaneousCriticalDue Mar 18, 2026

Please add Jared Vivas to the portal and upload the Personal History Disclosure Form and all enclosures (with the exception of source of wealth).

Please add Jared Vivas to the portal and upload the Personal History Disclosure Form and all enclosures (with the exception of source of wealth).

Deborah Mc Kenzie - Personal History Disclosure Short FormMiscellaneousCriticalDue Mar 18, 2026

Please upload the Personal History Disclosure Short Form for Deborah Mc Kenzie.

Please upload the Personal History Disclosure Short Form for Deborah Mc Kenzie.

Deborah Mc Kenzie - Letter of EngagementMiscellaneousCriticalDue Mar 18, 2026

Please upload the letter of engagement signed by both the compliance officer and the managing director.

Please upload the letter of engagement signed by both the compliance officer and the managing director.

Deborah Mc Kenzie - Compliance OfficerMiscellaneousCriticalDue Mar 18, 2026

Please note that Deborah Mc Kenzie can be engaged as the compliance officer for a maximum of 10 entities.

Please note that Deborah Mc Kenzie can be engaged as the compliance officer for a maximum of 10 entities.

Jae Hong Kim - Criminal ChargeCriminal RecordCriticalDue Feb 26, 2026

It is noted on the criminal record document submitted that there is a criminal charge listed from 03/05/2021. Please submit a separate document with details and references of the investigations/convictions. All official documentation provided must be certified as a true copy. Please upload this in the Criminal Record section.

It is noted on the criminal record document submitted that there is a criminal charge listed from 03/05/2021. Please submit a separate document with details and references of the investigations/convictions. All official documentation provided must be certified as a true copy. Please upload this in the Criminal Record section.

Declaration of Good StandingMiscellaneousCriticalDue May 8, 2026

Please provide the Declaration of Good Standing (verzoek verklaring betalingsgedrag) of Bettingspoon B.V. Kindly upload the document in the Extra Documentation section and name the file Declaration of Good Standing. Please note that the Declaration of Good Standing must be the official document issued by the Tax Authorities with the stamp of 'ontvanger' and the 'invorderaar' and it must be certified as a true copy.

Please provide the Declaration of Good Standing (verzoek verklaring betalingsgedrag) of Bettingspoon B.V. Kindly upload the document in the Extra Documentation section and name the file Declaration of Good Standing. Please note that the Declaration of Good Standing must be the <u>official document issued by the Tax Authorities</u> with the stamp of 'ontvanger' and the 'invorderaar' and it must be <u>certified as a true copy</u>.

We are currently working on obtaining this document. Once it is received, we will provide you with this. In the meantime, please inform us if there are other documents that we can provide you with in lieu of this. [Sent by George Van Zinnicq Bergmann - 17-03-2026 17:59]
[Sarah Cathalina-Labbe - 18-03-2026 20:20]
ADR EntityMiscellaneousCriticalDue May 8, 2026

Once the ADR entity is in place, please inform the CGA accordingly.

Once the ADR entity is in place, please inform the CGA accordingly.

Compliance Officer Exceeds Maximum Number of ApplicationsMiscellaneousCriticalDue May 15, 2026

The compliance officer is currently appointed to 11 applications. However, a compliance officer can only be appointed to a maximum of 10 applications. Please rectify this issue.

<p>The compliance officer is currently appointed to 11 applications. However, a compliance officer can only be appointed to a maximum of 10 applications. Please rectify this issue.</p><p>Please let us know which applications she is still acting as CO for.</p>

Source of WealthSource of WealthCriticalDue Jun 8, 2026

Given the 2025 net loss and financials of Ozlabs Inc and the SOW evidenced by the UBO, from where will the funds for the loan emerge? In the event of a shortfall, who will support the loan and the business?

Given the 2025 net loss and financials of Ozlabs Inc and the SOW evidenced by the UBO, from where will the funds for the loan emerge? In the event of a shortfall, who will support the loan and the business?

Personal Background ChecksCritical15 items
Application DateQuestionMinorDue May 15, 2026

Check and list the Application Date.

Position/RoleQuestionCriticalDue May 15, 2026

List Position:

Native NameQuestionCriticalDue May 15, 2026

Please list the native name.

PHDFQuestionCriticalDue May 15, 2026

Approved or not. If no list, why?

Not signed digitally
[Philippe Warzee - 08-05-2026 06:35]
Not signed digitally
[Philippe Warzee - 08-05-2026 06:35]
PassportPassportCriticalDue May 15, 2026

Approved, or if not, list why.

Birth CertificateBirth CertificateCriticalDue May 15, 2026

Approved, or if not, list why.

Criminal RecordQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

Proof of AddressQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

Proof of address is valid
[Support Admin - 22-05-2026 12:50]
Certificate of Household : 08-2025. As not a proper utility bill, certificate must be less than 3 months old.
[Philippe Warzee - 08-05-2026 06:41]
Reference LetterQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

SOW - Source of WealthSource of WealthCriticalDue May 15, 2026

Approved, or if not, list why.

Letter of EngagementQuestionMediumDue May 15, 2026

Approved or if not, list why.

CVCuriculum VitaeHighDue May 15, 2026

Approved or if not, list why.

PEP or family of PEPQuestionCriticalDue May 15, 2026

If yes, list the place and role.

National ID number requested to check if match with Lexis Nexis PEP report
[Philippe Warzee - 08-05-2026 07:38]
National ID number requested to check if match with Lexis Nexis PEP report
[Philippe Warzee - 08-05-2026 07:21]
Open Source MediaQuestionMinorDue May 15, 2026

Add the URL and give a small summary.

PEP or Family of PEPMiscellaneousCritical

If yes, list the place and role.

National ID number requested to check if match with Lexis Nexis PEP report
[Philippe Warzee - 08-05-2026 08:02]
National ID number requested to check if match with Lexis Nexis PEP report
[Philippe Warzee - 08-05-2026 08:00]
Personal Background ChecksCritical14 items
Application DateQuestionMinorDue May 15, 2026

Check and list the Application Date.

Position/RoleQuestionCriticalDue May 15, 2026

List Position:

Native NameQuestionCriticalDue May 15, 2026

Please list the native name.

PHDFQuestionCriticalDue May 15, 2026

Approved or not. If no list, why?

PassportPassportCriticalDue May 15, 2026

Approved, or if not, list why.

Birth CertificateBirth CertificateCriticalDue May 15, 2026

Approved, or if not, list why.

Criminal RecordQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

Proof of AddressQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

Reference LetterQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

SOW - Source of WealthSource of WealthCriticalDue May 15, 2026

Approved, or if not, list why.

Letter of EngagementQuestionMediumDue May 15, 2026

Approved or if not, list why.

CVCuriculum VitaeHighDue May 15, 2026

Approved or if not, list why.

PEP or family of PEPQuestionCriticalDue May 15, 2026

If yes, list the place and role.

Open Source MediaQuestionMinorDue May 15, 2026

Add the URL and give a small summary.

Personal Background ChecksCritical14 items
Application DateQuestionMinorDue May 15, 2026

Check and list the Application Date.

Position/RoleQuestionCriticalDue May 15, 2026

List Position:

Native NameQuestionCriticalDue May 15, 2026

Please list the native name.

PHDFQuestionCriticalDue May 15, 2026

Approved or not. If no list, why?

PassportPassportCriticalDue May 15, 2026

Approved, or if not, list why.

Birth CertificateBirth CertificateCriticalDue May 15, 2026

Approved, or if not, list why.

Criminal RecordQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

Proof of AddressQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

Bank account statement is not accepted as Utility Bill ( Proof of Address)
[Philippe Warzee - 08-05-2026 08:19]
Reference LetterQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

SOW - Source of WealthSource of WealthCriticalDue May 15, 2026

Approved, or if not, list why.

Letter of EngagementQuestionMediumDue May 15, 2026

Approved or if not, list why.

CVCuriculum VitaeHighDue May 15, 2026

Approved or if not, list why.

PEP or family of PEPQuestionCriticalDue May 15, 2026

If yes, list the place and role.

Open Source MediaQuestionMinorDue May 15, 2026

Add the URL and give a small summary.

Personal Background ChecksCritical14 items
Application DateQuestionMinorDue May 15, 2026

Check and list the Application Date.

Position/RoleQuestionCriticalDue May 15, 2026

List Position:

Native NameQuestionCriticalDue May 15, 2026

Please list the native name.

PHDFQuestionCriticalDue May 15, 2026

Approved or not. If no list, why?

PassportPassportCriticalDue May 15, 2026

Approved, or if not, list why.

Birth CertificateBirth CertificateCriticalDue May 15, 2026

Approved, or if not, list why.

Criminal RecordQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

Proof of AddressQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

Reference LetterQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

SOW - Source of WealthSource of WealthCriticalDue May 15, 2026

Approved, or if not, list why.

Letter of EngagementQuestionMediumDue May 15, 2026

Approved or if not, list why.

CVCuriculum VitaeHighDue May 15, 2026

Approved or if not, list why.

PEP or family of PEPQuestionCriticalDue May 15, 2026

If yes, list the place and role.

Open Source MediaQuestionMinorDue May 15, 2026

Add the URL and give a small summary.

Personal History Disclosure FormCritical34 items
CGA Personal History Disclosure FormIncomplete FormCriticalDue May 25, 2026

Check document.Inspect all pages to ensure that there are no blank pages The applications must be filled in digitally. No forms shall be accepted where the customer has completed any section of the form handwritten. Check the forms and make sure there are no ink marks or handwritten notes.

The Personal History Disclosure form is not the official form supplied by CGA. Kindly download the appropriate form, refill digital and resubmit.

Page 1: Application NumberIncomplete FormCriticalDue May 25, 2026

Check document. Make sure that this is filled and the same as that shown on the portal

The personal application number is missing or has an incorrect application number. Kindly resubmit the forms with the correct application number.

Page 1: Application DateQuestionCriticalDue May 25, 2026

Check document. The application date must be filled and within six month`s of today`s date.

The application date is missing or has an incorrect application date. Kindly resubmit the forms with the correct application date.

Page 1: Personal Information Section - Question 1: First NameQuestionCriticalDue May 25, 2026

Check if information matches the passport.

The applicant`s first name is incorrect or does not match.Kindly resubmit the form with the correct first name.

Page 1: Personal Information Section - Question 2: Last NameQuestionCriticalDue May 25, 2026

Check if information matches the passport.

The applicant`s last name is incorrect or does not match.Kindly resubmit the form with the correct lasr=t name.

Page 1: Personal Information Section - Question 6: DOBQuestionCriticalDue May 25, 2026

Check if information matches the passport.

The Date of birth (DOB) of the applicant is missing or incorrect. Kindly resubmit the forms with the correct DoB.

Page 1: Personal Information Section - Question 7 and 8: Former namesQuestionCriticalDue May 25, 2026

Check if applicant has submitted certified proof of previous names.

Kindly provide certified proof of name change documents.

Page 1:Personal Information Section - Question 11QuestionCriticalDue May 25, 2026

Must not be blank.

The response to Question 11 is missing. Kindly complete Question 11 and resubmit the form.

Page 1: Personal Information Section - Question 12QuestionCriticalDue May 25, 2026

Must not be blank. personal email address

The response to Question 12 is missing. Kindly complete Question 12 and resubmit the form.

Page 2: Contact Details Section - Question 13QuestionCriticalDue May 25, 2026

Must not be blank. Email address

The response to Question 13 is missing. Kindly complete Question 13 and resubmit the form.

Page 2: Contact Details Section - Question 14QuestionCriticalDue May 25, 2026

Must not be blank. Mobile number

The response to Question 14 is missing. Kindly complete Question 14 and resubmit the form.

Page 2: Citizenship Section - Question 15QuestionCriticalDue May 25, 2026

Check if matches the passport. Place of Birth must not be blank.

The response to Question 15 is missing. Kindly complete Question 15 and resubmit the form.

Page 2: Citizenship Section - Question 16QuestionCriticalDue May 25, 2026

Must not be blank and check if matches the passport. Passport number must not be blank.

The response to Question 16 is missing. Kindly complete Question 16 and resubmit the form.

Page 2: Citizenship Section - Question 17QuestionCriticalDue May 25, 2026

Check if matches the passport. Country of Issue must not be blank.

The response to Question 17 is missing. Kindly complete Question 17 and resubmit the form.

Page 2: Citizenship Section - Question 18QuestionCriticalDue May 25, 2026

Check if matches the passport. Date of Issue must not be blank.

The response to Question 18 is missing. Kindly complete Question 18 and resubmit the form.

Page 2: Citizenship Section - Question 19QuestionCriticalDue May 25, 2026

Check if matches the passport. Date of Expiry must not be blank.

The response to Question 19 is missing. Kindly complete Question 19 and resubmit the form.

Page 2: Citizenship Section - Question 20QuestionCriticalDue May 25, 2026

Check if matches the passport. Nationality/ Citizenship

The response to Question 20 is missing. Kindly complete Question 20 and resubmit the form.

Page 5: Key Person Involvement Section - Question 27QuestionCriticalDue May 25, 2026

Must be filled. If the Local Executive Director(official representative) is selected the name of the local service provider must be filled in. If other Key Function Holder is selected, then the function must be filled.

The name of the local service provider or the function of the person in the company is missing. Kindly fill in and resubmit the form.

Page 5: Key Person Involvement Section - Question 28QuestionCriticalDue May 25, 2026

If question 28 is filled then question 28.1. must be filled.

The response to question 28.1 is missing. Kindly fill in and resubmit.

Page 5: Key Person Involvement Section - Question 30QuestionCriticalDue May 25, 2026

Must be filled.

The response to question 30 is missing. Kindly fill in and resubmit.

Page 5: Key Person Involvement Section - Question 31QuestionCriticalDue May 25, 2026

Must be filled.

The response to question 31 is missing. Kindly fill in and resubmit.

Page 7: Present Employment Section - Question 34 and 39QuestionCriticalDue May 25, 2026

They must provide evidence of present employment.

The proof for question 34 and 39 is missing. Kindly upload in the section of extra documentation.

Page 8: Source of Wealth Section - Question 41 - 42QuestionCriticalDue May 25, 2026

Must be filled.

The response for question 41 and or 42 is missing. Kindly fill in and resubmit.

Page 8: Source of Wealth Section - Question 43QuestionCriticalDue May 25, 2026

Must be filled. At least one must be selected, if 43.11 is selected then other Income must be filled.

The response to question 43 is missing. (if applies 43.11 must be filled) Kindly fill in and resubmit the form.

Page 8: Question 44QuestionCriticalDue May 25, 2026

If yes is selected, 44.1. must be filled.

The response to 44.1. is missing. Kindly fill in and resubmit the form.

Page 9: Declaration and Data PrivacyMiscellaneousCriticalDue May 25, 2026

The document must contain the name and surname and digital signature of the person that filled the form on Page 9.

The DECLARATION AND DATA PRIVACY is missing the name and/or is not digitally signed. Kindly fill in the name and/or surname /sign and resubmit the form.

PassportPassportCriticalDue May 25, 2026

Check date and make sure the passport is not expired.Make sure that persons photo is clear and recognizable.

The enclosed passport document is expired or unclear. Kindly resubmit a valid passport with a clear picture and certified.

Criminal RecordCriminal RecordCriticalDue May 25, 2026

Check the document and make sure it is in english language or if translated from another language, the translated document, must be certified. Check date and make sure the certificate is not expired (not older than 6 months). It must be submitted for every jurisdiction whereby the applicant resided for more than six months in the last two years.

The enclosed criminal record document is expired and/or not certified and/or not translated into English.Kindly resubmit a valid, certified certificate translated into English.

Birth CertificateProof of AddressCriticalDue May 25, 2026

Check the document and make sure it is in English Language or orginal document with translation. Both have to be certified. (In some cases we accept the Marriage Certificate)

The enclosed document, Certified True Copy of Birth Certificate is missing or not certified or in english language. Kindly resubmit.

Bank Statement /Reference LetterReference LetterCriticalDue May 25, 2026

Make sure that it is in the applicant name verifying their personal account.Check date and make sure the certificate is not expired (not older than 6 months).

The enclosed reference document is expired or not valid. Kindly resubmit a valid reference letter or bank statement.

Letter of appointment/ Engagement agreement as Key Person.Reference LetterCriticalDue May 25, 2026

Check document. (mandatory for compliance officers)

The letter of appointment/ engagement agreement is missing/incomplete. Kindly resubmit/ submit.

Personal Gaming Authorisations from Other JurisdictionsReference LetterMediumDue May 25, 2026

Certified true copies of any Gaming License issued in favor of the applicant in a personal capacity from any jurisdiction ( eg. UK Personal Management License)

The Certified true copies of Gaming License issued in favor of personal capacity is missing/incomplete. Kindly submit.

Curriculum Vitae (CV)Curiculum VitaeCriticalDue May 25, 2026

Check document. (mandatory for compliance officers)

Source of Wealth for the UBO OnlySource of WealthCriticalDue May 25, 2026

The Source of Wealth must demonstrate the UBO`s financial standing and confirm their ability to operate and support the company.

The Source of Wealth documentation for the Shareholders/UBO was not provided/or is invalid.Kindly resubmit the required documents, including certified bank statements clearly displaying amounts and dividends, tax returns evidencing earnings, or any other certified documentation demonstrating the source of wealth of the UBO,and ensure that all certifications are made as true copies by authorized persons such as legal or accountancy professionals, regulated financial institutions, or other duly empowered authorities within the relevant jurisdiction.

Phase 2Critical0 items
Responsible GamingCritical21 items
ID verification procedurePolicy DocumentCriticalDue Aug 24, 2026

ID verification procedure

The RG policy must outline the procedure carried out by the operator to verify the player's age.

Account closure procedurePolicy DocumentCriticalDue Aug 24, 2026

Account closure procedure upon the operator becoming aware that the player is a minor post-registration.

The RG policy must outline the procedure for post-registration account closure upon the operator becoming aware that the player is a minor.

Record-keepingPolicy DocumentCriticalDue Aug 24, 2026

Record-keeping

The RG policy must state the operator's record-keeping policy.

Contacting the operatorPolicy DocumentCriticalDue Aug 24, 2026

Procedure on how the player can contact the operator regarding RG concerns via email or chat

The RG policy must describe the procedure for how the player can contact the operator regarding RG concerns via email or chat.

LanguagePolicy DocumentCriticalDue Aug 24, 2026

Must be available in English and target market language

The RG page/policy must be available in English and the site's target market language.

Vulnerable gamblersPolicy DocumentCriticalDue Aug 24, 2026

RG policy should include a structured process on flagging potential vulnerable gamblers

The RG policy must include a structured process on flagging potential vulnerable gamblers.

Indicators of problem gamblingPolicy DocumentCriticalDue Aug 24, 2026

Must have a structured process for responding to indicators of problem gambling

The RG policy must contain a structured process for responding to indicators of problem gambling. The key monitoring factors include: - Deposit and wagering frequency - Repeated failed transactions due to insufficient funds - Reversing withdrawals - A pattern of inexplicable extended play sessions - Unreasonable increased communication with customer support, including requests for bonuses - Frequent changes to RG tools - Players maxing out a credit card - Attempts to open multiple accounts to bypass deposit or loss limits

Player profiling and Risk AssessmentPolicy DocumentCriticalDue Aug 24, 2026

Establish player profiles to assess risk levels

The RG policy must establish player profiles to assess risk levels

Monitoring and interventionPolicy DocumentCriticalDue Aug 24, 2026

Adopt RBA to determine level of monitoring and intervention

The RG policy must adopt RBA to determine level of monitoring and intervention

Recording RG interactionsPolicy DocumentCriticalDue Aug 24, 2026

Record all RG interactions in PAM system

The RG policy must state that the operators records all RG interactions in the PAM system

Identification of vulnerable personsPolicy DocumentCriticalDue Aug 24, 2026

Procedure to follow for players identified as vulnerable persons

The RG policy must define the procedure to be followed for players identified as vulnerable persons

Cooling-off periodPolicy DocumentCriticalDue Aug 24, 2026

Operator must offer players option to activate a cooling-off period

The operator must offer players the option to activate a cooling-off period

Cooling-off optionsPolicy DocumentCriticalDue Aug 24, 2026

Options for cooling-off must include duration and marketing opt-out at minimum

The options for cooling-off may include Duration, brand, vertical and marketing, of which the duration and marketing opt-out are mandatory. Furthermore, the duration must be for a minimum of at least 24 hours

Self-ExclusionPolicy DocumentCriticalDue Aug 24, 2026

Operator must offer players the option to self-exclude themselves for a duration of at least 1 year

Operator must offer players the option to self-exclude themselves for a duration of at least 1 year

Deposit LimitsPolicy DocumentCriticalDue Aug 24, 2026

Players must be able to set limits on the total amount they deposit

Players must be able to set limits on the total amount they deposit

Training and Staff ReadinessPolicy DocumentCriticalDue Aug 24, 2026

Operators must train customer service and Responsible Gaming staff to handle player interaction profesionally and effectively

Training should cover, at least: - Recognizing signs of gambling distress - Conducting sensitive and structured conversations with at-risk players - Directing players to appropriate support resources and RG tools

Consumer Advertising and MarketingPolicy DocumentCriticalDue Aug 24, 2026

Operators must not engage in irresponsible advertising

The RG policy must state that the operator must not engage in irresponsible advertising, including: - No targeting of Vulnerable Groups - No portrayal of Gambling as an Investment - No misrepresentation of Skill vs Chance - No Emotional Manipulation - Marketing materials must not feature minors or depict them engaging with gambling content - No explicit content - No encouragement of Unrelated Harmful Behaviours - Bonuses and promotions must be communicated transparently - Operators must not use bonuses to encourage excessive gambling - Operator is responsible for materials provided to affiliates, representatives, sponsorships, ambassadors, social media influencers - Operator must make any contracted third-party aware of their RG policy - All advertising must include a clearly visible RG message or slogan

Internet Filtering ToolsPolicy DocumentLowDue Aug 24, 2026

The operator is advised to remind adults that they should take precautions when sharing devices with minors

The operator is advised to remind adults that they should take precautions when sharing devices with minors, such as safeguarding usernames, passwords and payment details.

Notifications for concerning behavioursPolicy DocumentHighDue Aug 24, 2026

Operators may employ automatic or manual pop-up notifications in response to concerning behaviours

Operators may employ automatic or manual pop-up notifications in response to concerning behaviours

Initiating direct contactPolicy DocumentCriticalDue Aug 24, 2026

When a player exhibits behaviour that reasonably suggests they may be a Vulnerable Player, the operator must initiate direct contact

When a player exhibits behaviour that reasonably suggests they may be a Vulnerable Player, the operator must initiate direct contact

Other LimitsPolicy DocumentHighDue Aug 24, 2026

Other limits may be considered including loss limits, time limits or wager limits, in line wth the operator's target player and/or market

Other limits may be considered including loss limits, time limits or wager limits, in line wth the operator's target player and/or market