#CasinoSecrets

Investigating the Offshore Online Gambling Industry

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4 AM QTF N.V.

Gaming OperatorRegistered July 7, 2025
1
Applications
0
Domains
20
Related Entities
0
Locations

CGA/2025/2611/1324

Granted
Submitted: February 20, 2026End Date: March 31, 2026

Customer

Contact
George van Zinnicq Bergmann
Email
4amqtf@igamingcompliance.com
Company
4 AM QTF N.V.

Review Timeline

Verification
DFDesiree Francisco (CGA User 6)
Verification
AAAnton Axiaq (AAX)
Verification
STSarah Tua (ST)
Verification
MMMarilisa Mathew (CGA User 1)
Verification
AAAnton Axiaq (AAX)
Verification
MMMarilisa Mathew (CGA User 1)
Verification
AAAnton Axiaq (AAX)
Verification
STSarah Tua (ST)
Verification
AAAnton Axiaq (AAX)
Verification
KMKevin Mallia (KM)
Suitability
KMKevin Mallia (KM)
Verification
KMKevin Mallia (KM)
Verification
AAAnton Axiaq (AAX)
Verification
HSHilary Stewart Jones (HSJ)
Suitability
HSHilary Stewart Jones (HSJ)
Verification
MMMarilisa Mathew (CGA User 1)
Verification
KMKevin Mallia (KM)
Verification
LCLuca Camilleri (LC)
Suitability
HSHilary Stewart Jones (HSJ)
Conditionally Issued
CPCedric Pietersz (Managing Director GCB)

Compliance Checklists

Phase 1Critical40 items
4 AM QTF N.V. - Compliance Officer (Ruth Cliff)MiscellaneousCriticalDue Sep 10, 2025

We are missing information of the Compliance Officer (Ruth Cliff) of 4 AM QTF N.V. Kindly submit the Personal History Disclosure Form, Enclosures, Engagement Letter and Curriculum Vitae (CV) of the Compliance Officer in the Qualifying Person Tab

We are missing information of the Compliance Officer of 4 AM QTF N.V. Kindly submit the Personal History Disclosure Form, Enclosures, Engagement Letter and Curriculum Vitae (CV) of the Compliance Officer in the Qualifying Person Tab. No Source of Wealth required. Note also that the CO cannot be the CFO due to conflicting roles

Online Gaming License Application Form - Page 2: Question 8QuestionCriticalDue Sep 10, 2025

The Online Gaming License Application Form is missing response in question 8. Kindly select at least one hosting platform for the Player Account Management in question 8 and resubmit the form.

The Online Gaming License Application Form is missing response in question 8. Kindly select at least one hosting platform for the Player Account Management in question 8 and resubmit the form.

Online Gaming License Application Form - Page 2: Question 11.1QuestionCriticalDue Sep 10, 2025

The Online Gaming License Application Form is missing response in question 11.1. Kindly fill question 11.1 in and resubmit the form.

The Online Gaming License Application Form is missing response in question 11.1. Kindly fill question 11.1 in and resubmit the form.

Online Gaming License Application Form - Page 3: Question 12QuestionCriticalDue Oct 24, 2025

The Online Gaming License Application Form is missing response in question 12. Kindly fill question 12 in and resubmit the form.

The Online Gaming License Application Form is missing response in question 12. Kindly fill question 12 in and resubmit the form.

Customer reply : This is not a traditional B2C casino - it's a high end pari mutuel horse betting agency. thus there are no games to be delivered via a special website or app - the form has been resubmitted but this question was left blank as it is not applicable to the operation
Online Gaming License Application Form - Page 5: Declaration and Data PrivacyMiscellaneousCriticalDue Sep 10, 2025

The Declaration and Data Privacy on page 5 must be digitally signed by the managing director. Kindly sign and resubmit.

The Declaration and Data Privacy on page 5 must be digitally signed by the managing director. Kindly sign and resubmit.

Business and Corporate Information Form - Page 1: Question 4QuestionCriticalDue Sep 10, 2025

The Business and Corporate Information Form is missing company tax identification number (Crib number) in question 4. Kindly fill the company tax identification number in question 4 and resubmit the form.

The Business and Corporate Information Form is missing company tax identification number (Crib number) in question 4. Kindly fill the company tax identification number in question 4 and resubmit the form.

Business and Corporate Information Form - Page 1 Question 1QuestionCriticalDue Sep 10, 2025

The Business and Corporate Information Form is has incorrect answer in question 1. Kindly fill the brand name or company name in question 1 and resubmit the form.

The Business and Corporate Information Form is has incorrect answer in question 1. Kindly fill the brand name or company name in question 1 and resubmit the form.

Business and Corporate Information Form - Page 1: Question 10QuestionCriticalDue Sep 10, 2025

The Business and Corporate Information Form is missing response in question 10. Kindly note that the applicant must registered and check the yes box regarding the goAML registration.

The Business and Corporate Information Form is missing response in question 10. Kindly note that the applicant must registered and check the yes box regarding the goAML registration.

The Business and Corporate Information Form - Page 3: Question 12QuestionCriticalDue Sep 10, 2025

The Business and Corporate Information Form is missing response in question 12. Kindly ensure that 'Yes' is checked for question 12. For question 12.1, please enter the full information of the Compliance Officer, CEO/COO and CCO as indicated on the form.

The Business and Corporate Information Form is missing response in question 12. Kindly ensure that 'Yes' is checked for question 12. For question 12.1, please enter the full information of the Compliance Officer, CEO/COO and CCO as indicated on the form. Please also note that the Compliance officer may not also hold the role of CFO as indicated on the business plan, due to conflicting roles

Business and Corporate Information Form - Page 4: Declaration and Data PrivacyMiscellaneousCriticalDue Sep 10, 2025

The Declaration and Data Privacy Page in the Business and Corporate Information Form must be named and digitally signed by the Managing Director. Kindly named and digitally signed the form and resubmit.

The Declaration and Data Privacy Page in the Business and Corporate Information Form must be named and digitally signed by the Managing Director. Kindly named and digitally signed the form and resubmit.

4 AM QTF N.V. - Share LedgerShare LedgerCriticalDue Sep 10, 2025

The enclosed share ledger document is not certified. Kindly have the document certified and resubmit.

The enclosed share ledger document is not certified. Kindly have the document certified and resubmit.

4 AM QTF N.V. - goAML registrationMiscellaneousCriticalDue Sep 10, 2025

We are missing screenshot of the goAML registration of 4 AM QTF N.V. Kindly submit the confirmation under the extra documentation section and name the file goAML registration.

We are missing screenshot of the goAML registration of 4 AM QTF N.V. Kindly submit the confirmation under the extra documentation section and name the file goAML registration.

4 AM QTF N.V. - Declaration of Good StandingMiscellaneousCriticalDue Sep 10, 2025

We are missing the Declaration of Good Standing (verzoek verklaring betalingsgedrag) confirming compliance with tax and social contribution obligations (can be requested from the tax authorities). Kindly submit an in English certified declaration of good standing under the extra documentation section and name the file Declaration of Good Standing.

We are missing the Declaration of Good Standing (verzoek verklaring betalingsgedrag) confirming compliance with tax and social contribution obligations (can be requested from the tax authorities). Kindly submit an in English certified declaration of good standing under the extra documentation section and name the file Declaration of Good Standing.

George van Zinnicq Bergmann - Personal History Disclosure Short FormMiscellaneousCriticalDue Sep 10, 2025

We are missing the Personal History Disclosure Short Form of George van Zinnicq Bergmann (Managing Directior). Kindly submit the requested document.

We are missing the Personal History Disclosure Short Form of George van Zinnicq Bergmann (Managing Directior). Kindly submit the requested document.

4 AM QTF N.V. - Compliance OfficerMiscellaneousCriticalDue Sep 10, 2025

We are missing information of the Compliance Officer of 4 AM QTF N.V. Kindly submit the Personal History Disclosure Form, Enclosures, Engagement Letter and Curriculum Vitae (CV) of the Compliance Officer.

We are missing information of the Compliance Officer of 4 AM QTF N.V. Kindly submit the Personal History Disclosure Form, Enclosures, Engagement Letter and Curriculum Vitae (CV) of the Compliance Officer.

Simon Nicholls - Birth CertificateBirth CertificateCriticalDue Sep 10, 2025

The provided birth certificate is not certified. Kindly submit a certified copy of the birth certificate.

The provided birth certificate is not certified. Kindly submit a certified copy of the birth certificate.

Simon Nicholls - PassportPassportCriticalDue Sep 10, 2025

Kindly provide us with better certified color copy of the passport. Kindly note that the compliance officer cannot certify the documents.

Kindly provide us with better certified color copy of the passport. Kindly note that the compliance officer cannot certify the documents.

Simon Nicholls - Bank Reference LetterReference LetterCriticalDue Sep 10, 2025

Please note that the bank reference letter must make reference to the person's standing at the bank and it must be certified. Kindly provide a bank reference letter that meets these requirements.

Please note that the bank reference letter must make reference to the person's standing at the bank and it must be certified. Kindly provide a bank reference letter that meets these requirements.

Simon Nicholls - Proof of AddressProof of AddressCriticalDue Sep 10, 2025

The provided proof of address is incorrect. Kindly provide a certified in English proof of address (utility bill).

The provided proof of address is incorrect. Kindly provide a certified in English proof of address (utility bill).

Simon Nicholls - Source of WealthSource of WealthCriticalDue Oct 24, 2025

The provided source of wealth documents, bank statements are not certified. Kindly certified provide bank statements and resubmit them.

The provided source of wealth documents, bank statements are not certified. Kindly certified provide bank statements and resubmit them.

4 AM QTF CCO (Jessica Watson)MiscellaneousCriticalDue Sep 10, 2025

We are missing information of the Chief Commercial Officer (Jessica Watson) of 4 AM QTF N.V. Kindly add and submit the Personal History Disclosure Form and Enclosures of the Chief Commercial Officer under the Qualifying Person Section.

We are missing information of the Chief Commercial Officer (Jessica Watson) of 4 AM QTF N.V. Kindly add and submit the Personal History Disclosure Form and Enclosures of the Chief Commercial Officer under the Qualifying Person Section.

Documents CertificationMiscellaneousCriticalDue Sep 10, 2025

Kindly note that the certified documents can't be certified by the company's compliance officer as its conflict of interest. Certification needs to be done by an independent and authorized certifier.

Kindly note that the certified documents can't be certified by the company's compliance officer as its conflict of interest. Certification needs to be done by an independent and authorized certifier. (Please review the notes on Certification of Documents found at the bottom of the PHDF and which are applicable for all documents requiring certification)

Simon Nicholls - Colombia Criminal RecordCriminal RecordCriticalDue Sep 10, 2025

Kindly submit a criminal record from Colombia certified by an independent and authorized certifier. Kindly note that the Compliance Officer cannot certify documents. Please upload it to the Criminal Record section. If the document is not in English, a certified English translation must also be submitted.

Kindly submit a criminal record from Colombia certified by an independent and authorized certifier. Kindly note that the Compliance Officer cannot certify documents. Please upload it to the Criminal Record section. If the document is not in English, a certified English translation must also be submitted.

Online Gaming License Application Form - Page 3: Question 19QuestionCriticalDue Sep 10, 2025

The Online Gaming License Application Form is missing response in question 19. Kindly check the yes box as this Requirement is now mandatory. 'Yes' should be selected with 19.1.1 and 19.1.2 to be completed once the approved ADR entity list is published by CGA.

The Online Gaming License Application Form is missing response in question 19. Kindly check the yes box as this Requirement is now mandatory. 'Yes' should be selected with 19.1.1 and 19.1.2 to be completed once the approved ADR entity list is published by CGA.

Business and Corporate Information Form - Page 2: Question 11QuestionCriticalDue Oct 24, 2025

As per your reply in the checklist item regarding source of funds, "the company is not currently being funded through cash flow yet". If 11.3 is no longer correct, please update the form and resubmit it.

As per your reply in the checklist item regarding source of funds, "the company is not currently being funded through cash flow yet". If 11.3 is no longer correct, please update the form and resubmit it.

George van Zinnicq Bergman - Personal History Disclosure Short Form - Page 1: Question 3QuestionCriticalDue Oct 24, 2025

The answer to question 3 is missing. Kindly complete question 3 and resubmit the form.

The answer to question 3 is missing. Kindly complete question 3 and resubmit the form.

George van Zinnicq Bergman - Personal History Disclosure Short Form - Page 1: Question 7QuestionCriticalDue Oct 24, 2025

The answer to question 7 is missing. Please select 'Yes' for question 7. In question 7.1, please indicate that the person is a managing director involved with other Curaçao gaming licenses.

The answer to question 7 is missing. Please select 'Yes' for question 7. In question 7.1, please indicate that the person is a managing director involved with other Curaçao gaming licenses.

Jessica Watson - Personal History Disclosure Form - Page 7: Questions 34 - 39QuestionCriticalDue Oct 24, 2025

Please complete questions 34 - 39 with the current employment information and resubmit the form.

Please complete questions 34 - 39 with the current employment information and resubmit the form.

Jessica Watson - Personal History Disclosure Form - Page 9: Declaration and Data PrivacyQuestionCriticalDue Oct 24, 2025

Please note that the form must be digitally signed. Kindly sign the form digitally and resubmit it (note that copied/pasted signatures are not permitted).

Please note that the form must be digitally signed. Kindly sign the form digitally and resubmit it (note that copied/pasted signatures are not permitted).

Jessica Watson - Birth CertificateBirth CertificateCriticalDue Oct 24, 2025

Please submit a certified true copy of the birth certificate of Jessica Watson.

Please submit a certified true copy of the birth certificate of Jessica Watson.

Jessica Watson - PassportPassportCriticalDue Oct 24, 2025

Please note that the copy of the passport must be certified. Kindly submit a certified true copy of Jessica Watson's passport.

Please note that the copy of the passport must be certified. Kindly submit a certified true copy of Jessica Watson's passport.

Jessica Watson - Criminal RecordCriminal RecordCriticalDue Oct 24, 2025

Please submit a certified true copy of the criminal record for Jessica Watson for the UAE. Kindly note that the criminal record must have been issued within the last six months.

Please submit a certified true copy of the criminal record for Jessica Watson for the UAE. Kindly note that the criminal record must have been issued within the last six months.

Jessica Watson - Proof of AddressProof of AddressCriticalDue Oct 24, 2025

Please note that the proof of address document (utility bill) must be certified as a true copy. Kindly resubmit a certified copy of the proof of address document.

Please note that the proof of address document (utility bill) must be certified as a true copy. Kindly resubmit a certified copy of the proof of address document.

Ruth Cliff - Personal History Disclosure Form - Page 1: Application NumberQuestionCriticalDue Oct 24, 2025

Please note that the application number is missing. Kindly fill in the application number and resubmit the form.

Please note that the application number is missing. Kindly fill in the application number and resubmit the form.

Ruth Cliff - Birth CertificateBirth CertificateCriticalDue Nov 17, 2025

Please submit a certified true copy of the birth certificate of Ruth Cliff.

<p>Please submit a certified true copy of the birth certificate of Ruth Cliff.</p><p><b><u>UPDATE</u></b></p><p>Please note that the quality of the copy of the birth certificate of Ruth Cliff is very poor and much of the document (typed text) is illegible. <b><u>Please provide a better quality copy (certified) of the birth certificate.</u></b></p>

Applicant reply: this has been uploaded
Ruth Cliff - PassportPassportCriticalDue Oct 24, 2025

Please note that the copy of the passport must be certified. Kindly submit a certified true copy of Ruth Cliff's passport.

Please note that the copy of the passport must be certified. Kindly submit a certified true copy of Ruth Cliff's passport.

Ruth Cliff - Criminal RecordCriminal RecordCriticalDue Oct 24, 2025

Please submit a certified true copy of the criminal record for Ruth Cliff for the UK. Kindly note that the criminal records check must have been issued within the last six months.

Please submit a certified true copy of the criminal record for Ruth Cliff for the UK. Kindly note that the criminal records check must have been issued within the last six months.

Ruth Cliff - Bank Reference LetterReference LetterCriticalDue Nov 17, 2025

Please submit a certified copy of the bank reference letter for Ruth Cliff. Please note that the letter must have been issued with the last six months.

<p>Please submit a certified copy of the bank reference letter for Ruth Cliff. Please note that the letter must have been issued with the last six months.</p>

Applicant reply: a certified bank statement has been uploaded. the PHDF enclosures mentions bank letter or statement and the bank does not issue letters so we have a recent and certified bank statement.
Ruth Cliff - Proof of AddressProof of AddressCriticalDue Oct 24, 2025

Please note that the proof of address document (utility bill) must be certified as a true copy. Kindly resubmit a certified copy of the proof of address document.

Please note that the proof of address document (utility bill) must be certified as a true copy. Kindly resubmit a certified copy of the proof of address document.

Simon Nicholls - Personal History Disclosure Form - Page 9: Declaration and Data PrivacyQuestionCriticalDue Oct 24, 2025

Please note that the form must be digitally signed. Kindly sign the form digitally and resubmit it (note that copied/pasted signatures are not permitted).

Please note that the form must be digitally signed. Kindly sign the form digitally and resubmit it (note that copied/pasted signatures are not permitted).

Phase 1 - Due DiligenceCritical4 items
Simon Nicholls - PositionMiscellaneousCriticalDue Dec 1, 2025

Kindly note that there is conflicting information regarding the position of Simon Nicholls. On the Business and Corporate Information Form, Personal History Disclosure Form and in the portal, Simon Nicholls is listed as the UBO only. However, in the business plan, he is listed as the UBO, CEO, and COO. Please clarify whether the UBO also holds the positions of CEO and COO and ensure that the information is consistent on the business plan, in the portal and on all forms.

<p>Kindly note that there is conflicting information regarding the position of Simon Nicholls. On the Business and Corporate Information Form, Personal History Disclosure Form and in the portal, Simon Nicholls is listed as the UBO only. However, in the business plan, he is listed as the UBO, CEO, and COO. Please clarify whether the UBO also holds the positions of CEO and COO and ensure that the information is consistent on the business plan, in the portal and on all forms.</p><p><b><u>UPDATE</u></b></p><p>Please add the roles of CEO and COO for Simon Nicholls in the portal. </p>

Applicant reply: noted, the forms have been amended accordingly
George van Zinnicq Bergmann - Personal History Disclosure Short Form - Page 1: Application DateQuestionCriticalDue Dec 1, 2025

Please note that the date of application is missing. Kindly enter the date and resubmit the form.

Please note that the date of application is missing. Kindly enter the date and resubmit the form.

Jessica Watson - Personal History Disclosure Form - Page 1: Question 11QuestionCriticalDue Dec 1, 2025

The response to question 11 is missing. Please complete question 11 and resubmit the form.

The response to question 11 is missing. Please complete question 11 and resubmit the form.

UBO - Miscellaneous QueryQuestionCriticalDue Dec 8, 2025

UBO to clarify his relationship with Centrum Global BV and disclose any conflicts

<p>UBO to clarify his relationship with Centrum Global BV and disclose any conflicts with the applicant company</p><p>Please upload this agreement in the Extra Documentation section.</p>

Phase 2Critical5 items
Anti-money Laundering PolicyMiscellaneousCriticalDue Mar 18, 2026

Please upload the Anti-money Laundering Policy, in the designated policy section.

Please upload the Anti-money Laundering Policy, in the designated policy section.

Know Your Customer PolicyMiscellaneousCriticalDue Mar 18, 2026

Please upload the Know Your Customer Policy, in the designated policy section.

Please upload the Know Your Customer Policy, in the designated policy section.

Responsible Gaming PolicyMiscellaneousCriticalDue Mar 18, 2026

Please upload the Responsible Gaming Policy, in the designated policy section.

Please upload the Responsible Gaming Policy, in the designated policy section.

Information Security PolicyMiscellaneousCriticalDue Mar 18, 2026

Please upload the Information Security Policy, in the designated policy section.

Please upload the Information Security Policy, in the designated policy section.

Player Complaints PolicyMiscellaneousCriticalDue Mar 18, 2026

Please upload the Player Complaints Policy, in the designated policy section.

Please upload the Player Complaints Policy, in the designated policy section.

AML PolicyCritical4 items
Signature of Compliance officer and Managing directorPolicy DocumentLowDue Mar 30, 2026

The policy must be signed by the Compliance officer and managing director of the applicant.

The policy must be signed by the Compliance officer and managing director of the applicant.

Business Risk Assessment (BRA)Policy DocumentCriticalDue Mar 30, 2026

The operator must conduct a comprehensive risk assessment of business operations which is to be included in the AML Policy. This should outline the assessment carried out to identify the ML/TF risks the operator is exposed to and ensure that the policies, controls and procedures adopted are adequate to prevent and mitigate those risks. The risk assessment should address the ways in which the casino’s products and services, type of customers, delivery channels and geographical factors could be used to launder money, finance terrorism and finance proliferation, and the extent of the risk that this will happen. In this respect the casino should indicate risk it is prepared to accept. Furthermore, it should indicate how effectiveness of the measures to mitigate risks are monitored and improved. Revision of the BRA should happen whenever changes occur to the operating environment, otherwise once a year. The BRA should be documented and approved by management. Technological development risk assessment should be carried out prior to launch of new products, business practices, delivery mechanism or new technologies.

The operator must conduct a comprehensive risk assessment of business operations which is to be included in the AML Policy. This should outline the assessment carried out to identify the ML/TF risks the operator is exposed to and ensure that the policies, controls and procedures adopted are adequate to prevent and mitigate those risks. The risk assessment should address the ways in which the casino’s products and services, type of customers, delivery channels and geographical factors could be used to launder money, finance terrorism and finance proliferation, and the extent of the risk that this will happen. In this respect the casino should indicate risk it is prepared to accept. Furthermore, it should indicate how effectiveness of the measures to mitigate risks are monitored and improved. Revision of the BRA should happen whenever changes occur to the operating environment, otherwise once a year. The BRA should be documented and approved by management. Technological development risk assessment should be carried out prior to launch of new products, business practices, delivery mechanism or new technologies.

Customer Risk Assessment (CRA)Policy DocumentCriticalDue Mar 30, 2026

The operator must conduct a Customer Risk Assessment which will assess the particular risks the casino will be exposed to when providing its services or products to players. The information collected to draw up the CRA will formulate the customer's risk profile. The customer specific risk assessment has to be carried out during establishing a business relationship. The categories follow from the BRA.

The operator must conduct a Customer Risk Assessment which will assess the particular risks the casino will be exposed to when providing its services or products to players. The information collected to draw up the CRA will formulate the customer's risk profile. The customer specific risk assessment has to be carried out during establishing a business relationship. The categories follow from the BRA.

Customer Acceptance PolicyPolicy DocumentCriticalDue Mar 30, 2026

On the basis of the CRA, the AML & KYC Policy must include a Customer Acceptance Policy, on which the proper level of CDD can then be applied. When drawing up its CAP the casino has to comply with its obligations with regard to Politically Exposed Persons (PEP) and Sanctions Screening. The CAP should address the type of players that pose higher than average risk and also indicate the circumstances under which a player is denied.

On the basis of the CRA, the AML & KYC Policy must include a Customer Acceptance Policy, on which the proper level of CDD can then be applied. When drawing up its CAP the casino has to comply with its obligations with regard to Politically Exposed Persons (PEP) and Sanctions Screening. The CAP should address the type of players that pose higher than average risk and also indicate the circumstances under which a player is denied.

KYC PolicyCritical2 items
Registered playerPolicy DocumentCriticalDue Mar 30, 2026

The policy must state that players who do not register themselves will not be allowed to play.

The policy must state that players who do not register themselves will not be allowed to play.

CDD initiationPolicy DocumentCriticalDue Mar 30, 2026

The policy must specify the point in time between the establishment of the business relationship and when the deposit threshold is met in which customer due diligence (CDD) will be initiated, and if it is undertaken upon the deposit threshold being met, the procedures shall indicate how the deposit threshold will be calculated.

The policy must specify the point in time between the establishment of the business relationship and when the deposit threshold is met in which customer due diligence (CDD) will be initiated, and if it is undertaken upon the deposit threshold being met, the procedures shall indicate how the deposit threshold will be calculated.

Responsible Gaming PolicyCritical1 item
Recording RG interactionsPolicy DocumentCriticalDue Mar 30, 2026

The RG policy must state that the operator records all RG interactions in the PAM system.

The RG policy must state that the operator records all RG interactions in the PAM system.

Player Complaints PolicyCritical2 items
Final determination letterPolicy DocumentCriticalDue Mar 30, 2026

The policy must state that a player will always receive a final determination of their complaint in writing. The response will either be: 1. A reasoned final assessment of the outcome/resolution of the complaint with supporting evidence if necessary or applicable. 2. Detailed reasons for not handling the complaint. If additional information is reasonably required to address the complaint fully, the operator must have requested this information within the initial four week time period. Should the complainant not provide the necessary within the initial four week time period, the operator may reject the complaint. 3. If the player is unsatisfied with the resolution and makes a further complaint to that effect, the player is informed that they may escalate the matter to an independent ADR entity.

The policy must state that a player will always receive a final determination of their complaint in writing. <br>The response will either be: <br>1. A reasoned final assessment of the outcome/resolution of the complaint with supporting evidence if necessary or applicable. <br>2. Detailed reasons for not handling the complaint. If additional information is reasonably required to address the complaint fully, the operator must have requested this information within the initial four week time period. Should the complainant not provide the necessary within the initial four week time period, the operator may reject the complaint. <br>3. If the player is unsatisfied with the resolution and makes a further complaint to that effect, the player is informed that they may escalate the matter to an independent ADR entity.

CGA's right to access recordsPolicy DocumentCriticalDue Mar 30, 2026

The policy must state that in light of the fact that the CGA reserves the right to request, at any time, access to records of complaints received as well as any disputes that are pending resolution, the operator shall ensure that such records are readily available at all times.

The policy must state that in light of the fact that the CGA reserves the right to request, at any time, access to records of complaints received as well as any disputes that are pending resolution, the operator shall ensure that such records are readily available at all times.

Personal Background ChecksCritical14 items
Application DateQuestionMinorDue May 15, 2026

Check and list the Application Date.

Position/RoleQuestionCriticalDue May 15, 2026

List Position:

Native NameQuestionCriticalDue May 15, 2026

Please list the native name.

PHDFQuestionCriticalDue May 15, 2026

Approved or not. If no list, why?

PassportPassportCriticalDue May 15, 2026

Approved, or if not, list why.

Birth CertificateBirth CertificateCriticalDue May 15, 2026

Approved, or if not, list why.

Criminal RecordQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

Proof of AddressQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

Bank account statement is not accepted as Proof of Address - Please provide a proper Utility Bill
[Philippe Warzee - 08-05-2026 08:53]
Reference LetterQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

SOW - Source of WealthSource of WealthCriticalDue May 15, 2026

Approved, or if not, list why.

Letter of EngagementQuestionMediumDue May 15, 2026

Approved or if not, list why.

CVCuriculum VitaeHighDue May 15, 2026

Approved or if not, list why.

PEP or family of PEPQuestionCriticalDue May 15, 2026

If yes, list the place and role.

Open Source MediaQuestionMinorDue May 15, 2026

Add the URL and give a small summary.