#CasinoSecrets

Investigating the Offshore Online Gambling Industry

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The inclusion of a person, company, domain, or other entity in the CasinoSecrets database does not imply illegal or improper conduct. The data was extracted directly from relevant gambling authorities and official registers on the basis of a significant public interest and reflects information available up to August 2026.

Records may be incomplete, outdated, or contain errors from the underlying source systems. Please verify identities using company numbers, addresses, domains, licence details, or other identifying information before drawing conclusions. The database is intended to make information of significant public interest accessible for journalistic and research purposes. Individual records should be understood in the context of the underlying data and the reporting published alongside them.

Juicy Gaming B.V.

Gaming OperatorRegistered March 28, 2024
1
Applications
1
Domains
8
Related Entities
0
Locations

CGA/2025/1503/1350

In Progress
Submitted: June 4, 2026End Date: August 11, 2026

Customer

Contact
Jared Vivas
Email
juicy.gaming@igamingcompliance.com
Company
Juicy Gaming B.V.

Review Timeline

Verification
SLShamira Leolina (User_81)
Verification
AAAnton Axiaq (AAX)
Verification
MMMarilisa Mathew (CGA User 1)
Verification
AAAnton Axiaq (AAX)
Verification
MMMarilisa Mathew (CGA User 1)
Verification
AAAnton Axiaq (AAX)
Suitability
AAAnton Axiaq (AAX)
Suitability
HSHilary Stewart Jones (HSJ)

Compliance Checklists

Business EnclosuresCritical6 items
Online Gaming Application Form - QuestionQuestionCriticalDue May 11, 2026

The responses to question 21-25 has to match the response to question 20 the portal user.

Kindly updated or correct the response of question 21-25 to match the information of the portal user.

Business and Corporate Information FormQuestionCriticalDue May 11, 2026

The company’s date of incorporation is incorrect and needs to be corrected.

The company date of incorporation is incorrect. Kindly correct the date of incorporation and resubmit.

Business and Corporate information Form - QuestionQuestionCriticalDue May 5, 2026

question 5: the company date of incorporation is incorrect . question 12: the "YES" option must be selected and as key Persons the Compliance officer must be indicated .

<ul><li>Question5: Date of incorporation is incorrect. Kindly correct and resubmit. </li><li>Question 12: Kindly select “Yes” and indicate the Compliance Officer as a key person, then resubmit.</li></ul>

Juicy Holding B.V. - Share LedgerShare LedgerCriticalDue Jul 13, 2026

Please submit a certified copy of the share ledger for Juicy Holding B.V.

<p>Please submit a certified copy of the share ledger for Juicy Holding B.V.</p><p><b><u>UPDATE</u></b></p><p>Please submit an English translation of the share ledger for Juicy Holding B.V. The English translation must be certified by the translator. The translator's statement must confirm that the document is a true translation from the original language, and must include the translator's full name, contact details, signature, and must be dated.</p>

Completed.
[Sarah Cathalina-Labbe - 15-07-2026 13:25]
Jesse Dentener - Personal History Disclosure FormQuestionCriticalDue May 6, 2026

The personal application number is missing the last two digits Question 11: The civil status is blank

<p>Personal application number: is missing the last two digits. Kindly complete and resubmit </p><p> Question 11: the civil status cannot be blank. Kindly complete and resubmit</p>

Juicy Gaming B.V.- Financial StatementsFinancial AuditCriticalDue Jun 4, 2026

Kindly submit signed financial statements for Juicy Holding B.V. for 2024 and for 2025 (in whatever form).

<p>Kindly submit signed financial statements for Juicy Holding B.V. for 2024 and for 2025 (in whatever form).</p>

Completed.
[Sarah Cathalina-Labbe - 10-06-2026 13:00]
Online Gaming Application FormCritical32 items
PAGE 3: QUESTION 14QuestionMinorDue Apr 29, 2026

If question 14 is filled out, then all 3rd party B2B services providers must be registered in the portal.

PAGE 3: QUESTION 15QuestionMinorDue Apr 29, 2026

If question 15 is filled out, we must verify the responsible gaming policy from the website(s) provided.

PAGE 3: QUESTION 16QuestionMinorDue Apr 29, 2026

If question 16 is filled out, we must verify the AML policy from the website(s) if provided.

PAGE 3: QUESTION 17QuestionMinorDue Apr 29, 2026

If question 17 is filled out, we must verify the terms and conditions using the domains list provided.

PAGE 3: QUESTION 18QuestionMinorDue Apr 29, 2026

Question 18 must be filled out. We must verify the operator has a complaint procedure that aligns with our regulations and conditions (if) provided.

PAGE 3: QUESTION 19QuestionMinorDue Jun 4, 2026

Question 19 must be filled out. Verify after if there is an alternative dispute resolution (ADR) in place for escalating player complaints. (mandatory requirement after July 2025).

<p>Please confirm once the ADR entity is in place and the name of the ADR entity selected.</p>

Correct Application VersionIncomplete FormMinorDue May 6, 2026

The application must be similar to the one attached in the appendix and must contain the same number of pages. Inspect all pages to ensure that there are no blank pages and visually the application is similar to the one in the Appendix.

The Online gaming application form is not the official form supplied by CGA. Kindly download the appropriate form, refill and resubmit.

Application is Filled DigitallyIncomplete FormMinorDue May 6, 2026

The applications must be filled in digitally. No forms shall be accepted where the form is handwritten. Check the form and make sure there are no ink marks or handwritten notes.

The Online gaming application form contains handwritten information or has been inked. Kindly resubmit the form without handwritten information or marks.

PAGE 1: APPLICATION NUMBERQuestionMinorDue May 6, 2026

Make sure that this is filled and the same as that shown on the portal.

The application number of the Online gaming application form is missing or has an incorrect application number. Kindly resubmit the form with the correct application number.

PAGE 1: QUESTION 1QuestionMinorDue May 6, 2026

The Brand Name field must be filled.

The brand name in question 1 is missing. Kindly fill in question 1 and resubmit the form.

PAGE 1: QUESTION 2QuestionMinorDue May 6, 2026

The Company Name field must be filled as registered with the chamber of commerce of Curacao. Check if the company name matches the registered name on the excerpt of the Chamber of Commerce of Curacao.

The company name filled as registered with the chamber of commerce of Curacao is missing. Kindly fill in question 2 and resubmit the form.

PAGE 1: QUESTION 3QuestionMinorDue May 6, 2026

At least one Gaming Activity must be selected.

The response to question 3 is missing. Kindly select at least one gaming activity for question 3 and resubmit the form.

PAGE 1: QUESTION 3QuestionMinorDue May 6, 2026

If 3.9 is selected then the Other field must be filled.

The response to question 3.9 is missing. Kindly fill details of the type gaming activity that the applicant will offer in question 3.9 and resubmit the form.

PAGE 2: QUESTION 4QuestionMinorDue May 6, 2026

Check the document.

The response to question 4 is missing. Kindly fill out and resubmit the form.

PAGE 2: QUESTION 5QuestionMinorDue May 6, 2026

Check the document.

The response to question 5 is missing. Kindly fill out and resubmit the form.

PAGE 2: QUESTIONS 6 AND 7QuestionMinorDue May 6, 2026

Question 6 or 7 must have at least one entry completed.

The currency details in questions 6 and/or question 7 are missing. Kindly fill currency details and resubmit the form.

PAGE 2: QUESTION 8QuestionMinorDue May 6, 2026

At least one option must be selected.

The response to question 8 is missing. Kindly select at least one hosting platform for the Player Account Management in question 8 and resubmit the form.

PAGE 2: QUESTION 9QuestionMinorDue May 6, 2026

Must be filled out.

The response to question 9 is missing. Kindly list the countries where the servers are located (use a comma separated list) and resubmit the form.

PAGE 2: QUESTION 10QuestionMinorDue May 6, 2026

If yes is selected, then answer 10.1. must be filled.

Question 10 and/or 10.1. is not filled out. Kindly fill out question 10 and question 10.1.

PAGE 2: QUESTION 11QuestionMinorDue May 6, 2026

At least one option has to be selected.

The response to question 11 is missing. Kindly fill Question 11 and resubmit the form.

PAGE 2: QUESTION 11QuestionMinorDue May 6, 2026

If Third party service provider is selected then 11.1. and 11.2. must be filled.

The response to question 11.1. and/or 11.2. is missing. Kindly fill in and resubmit the form.

PAGE 3: QUESTION 12QuestionMinorDue May 6, 2026

At least one option must be checked.

The response to question 12 is missing. Kindly select at least on item and resubmit the form.

PAGE 3: QUESTION 13QuestionMinorDue May 6, 2026

If question 13.1. is selected, then 13.1.1. must be filled out.

The response to question 13.1.1. is missing.

PAGE 4: QUESTION 20QuestionMinorDue May 6, 2026

The name of the contact person must be the same as the portal.

The Online gaming application form has a different contact person than that of the portal administrator. Kindly change to the appointed contact person and resubmit the form or contact the CGA for changes in the contact person.

PAGE 4: QUESTION 21QuestionMinorDue Jun 4, 2026

Must match the portal administrator.

The response to this question must correspond with the contact person entered in Question 20.

Completed.
[Sarah Cathalina-Labbe - 09-06-2026 19:11]
PAGE 4: QUESTION 22QuestionMinorDue Jun 4, 2026

The contact person passport number is required.

The passport number entered must be that of the portal administrator.

Completed.
[Sarah Cathalina-Labbe - 09-06-2026 19:11]
PAGE 4: QUESTION 23QuestionMinorDue Jun 4, 2026

The contact person passport country of issue is required.

The passport country of issue must correspond to the portal administrator's passport.

Completed.
[Sarah Cathalina-Labbe - 09-06-2026 19:11]
PAGE 4: QUESTION 24QuestionMinorDue May 6, 2026

The contact person contact address is required in full: STREET NAME, BUILDING NUMBER, CITY/TOWN, STATE/COUNTY/PROVINCE, COUNTRY ZIP CODE/POST CODE

The response to these question must match the response to Question 20. Kindly correct or update the information and resubmit the form.

PAGE 4: QUESTION 25QuestionMinorDue May 6, 2026

The email address is required.

The response to these question must match the response to Question 20. Kindly correct or update the information and resubmit the form.

PAGE 4: QUESTION 25QuestionMinorDue May 6, 2026

The email address must be the same as that of the portal user.

The response to these question must match the response to Question 20. Kindly correct or update the information and resubmit the form.

PAGE 5: DECLARATION AND DATA PRIVACYQuestionMinorDue May 6, 2026

The name and surname along with the signature of the official representative must be filled.

The DECLARATION AND DATA PRIVACY is missing the name and/or is not digitally signed. Kindly fill in the name and/or surname /sign and resubmit the form.

PAGE 3: QUESTION 19QuestionCriticalDue Jun 4, 2026

Question 19 must be filled out. Verify after if there is an alternative dispute resolution (ADR) in place for escalating player complaints. (mandatory requirement after July 2025).

Please confirm once the ADR entity is in place and the name of the ADR entity selected.

Completed.
[Sarah Cathalina-Labbe - 09-06-2026 19:10]
Business and Corporate Information FormCritical32 items
Missing PagesIncomplete FormCriticalDue May 7, 2026

Check if all pages are in the submitted form

The form has missing pages. Please refill the complete form and resubmit.

PAGE 1: APPLICATION NUMBERQuestionCriticalDue May 7, 2026

Make sure that this is filled in and the same as that shown on the portal.

The application number of the Business and corporate application form is missing or has an incorrect application number. Kindly resubmit the form with the correct application number.

PAGE 1: QUESTION 1QuestionCriticalDue May 7, 2026

The Brand Name field must be filled.

The brand name in Question 1 is missing. Kindly fill in Question 1 and resubmit the form.

PAGE 1: QUESTION 2QuestionCriticalDue May 7, 2026

The Company Registered Name field must be filled.

The Business and corporate information form is missing the response to Question 2. Kindly fill Question 2 and resubmit the form.

PAGE 1: QUESTION 3QuestionCriticalDue May 7, 2026

The Company Registered Number must filled.

The Company Registered Number is missing or incorrect. Kindly fill Question 3 and resubmit the form.

PAGE 1: QUESTION 4QuestionCriticalDue May 7, 2026

Check if the company Tax ID is correct, based on the declaration of Good Standing. The Company Tax ID Number must be filled.

The Company Tax ID Number is incorrect/ missing. Kindly fill Question 4 and resubmit the form.

PAGE 1: QUESTION 5QuestionCriticalDue Jun 4, 2026

The Company Date of Incorporation is incorrect.

Date of incorporation is incorrect. Kindly correct based on the Excerpt from the Curacao Commercial  Register on  the and resubmit.

Completed.
[Sarah Cathalina-Labbe - 09-06-2026 19:19]
PAGE 1: QUESTION 6QuestionCriticalDue May 7, 2026

The Company Corporate Address must be filled.

The Company corporate address is missing . Kindly fill Question 6 and resubmit the form.

PAGE 1: QUESTION 7QuestionCriticalDue May 7, 2026

One option must be selected.

A response is to question 7 is missing. Please select an option and resubmit the form.

PAGE 1: QUESTION 7QuestionCriticalDue May 7, 2026

If option 7.2 is selected, then 7.2.1 must be completed

A response is to Question 7.2.1. is missing. Please select an option and resubmit the form.

PAGE 1: QUESTION 7QuestionCriticalDue May 7, 2026

If option 7.3 is selected, then 7.3.1 must be completed.

A response is to Question 7.3.1. is missing. Please select an option and resubmit the form.

'PAGE 1: QUESTION 10QuestionCriticalDue May 7, 2026

If selected, we must verify the screenshot.

The screenshot of the goAML registration of the applicant is missing, kindly resubmit.

PAGE 2: QUESTION 8QuestionCriticalDue May 7, 2026

If question 8 is selected, then question 8.1 must be completed.

A response to question 8.1 is missing. Please fill in and resubmit the form.

PAGE 2: QUESTION 9QuestionCriticalDue May 7, 2026

If question 9 is selected, then question 9.1 must be filled.

A response to question 9.1 is missing. Please fill in and resubmit the form.

PAGE 2: QUESTION 11QuestionCriticalDue May 7, 2026

One option must be selected.

Question 11 is not filled out. Please select an option in question 11 and resubmit the form.

PAGE 2: QUESTION 11QuestionCriticalDue May 7, 2026

If question 11.1 is selected then question 11.1.1. must be filled.

The response to question 11.1.1 not filled out. Please complete and resubmit the form.

PAGE 2: QUESTION 11QuestionCriticalDue May 7, 2026

If question 11.2. is selected then questions 11.2.1. and 11.2.2. or 11.2.3. must be selected.

The response to question 11.2.1. and/or 11.2.2./11.2/3 is missing or incorrect.

PAGE 3: QUESTION 12QuestionCriticalDue Jun 4, 2026

Yes must be selected, if B2C as it must always have a compliance officer, therefore 12.1 must be filled.

Kindly select “Yes” and indicate the Compliance Officer as a key person, then resubmit.

Completed.
[Sarah Cathalina-Labbe - 09-06-2026 19:20]
PAGE 3: QUESTION 13QuestionCriticalDue May 7, 2026

Must be filled.

The response to question 13 is missing/incomplete. Please complete and resubmit the form.

PAGE 4: DECLARATION AND DATA PRIVACYQuestionCriticalDue May 7, 2026

The document must contain name and surname of the official representative and must be digitally signed and verified.

The DECLARATION AND DATA PRIVACY is missing the name and/or is not digitally signed. Kindly fill in the name and/or surname /sign and resubmit the form.

Company Structure DiagramQuestionCriticalDue May 7, 2026

An updated company structure diagram showing direct and indrect equity and control percentages signed by a company director of the applicant company.

The enclosed document, company structure diagram is missing details of/or is not signed by the managing director of the applicant. Kindly sign and resubmit.

Number of Qualifying PersonsQuestionCriticalDue May 7, 2026

Determine how many UBO(s), Qualifying Interest Holder(s) and listed UBO(s). Calculate fee ((Total UBO(s) + Qualifying Interest Holder(s) + listed UBO(s) - one UBO EUR 150) Inform Finance to Issue an Invoice.

Inform Finance to Issue an Invoice.

Share Ledger DocumentQuestionCriticalDue May 7, 2026

Check Share ledger Document of the applicant company including companies holding 10% or more shareholding in the applicant company.

The enclosed document, Share ledger of the applicant company is not certified/ missing. Kindly resubmit.

Share Ledger of Intermediate CompaniesQuestionCriticalDue May 7, 2026

Share ledger of intermediate company(ies) or holding company(ies) 10% or more shareholding in the applicant company.

The enclosed document, Share ledger of the company/holdings is not certified/ missing. Kindly resubmit.

Directors list for the applicant company.QuestionCriticalDue May 7, 2026

Check document, must be signed by the managing director unless it is an stamped excerpt from the Chamber of Commerce.

The enclosed document, Directors list of the applicant company is not signed/incomplete or missing the stamp from the Chamber of Commerce. Kindly resubmit.

Directors list of Intermediate companiesQuestionCriticalDue May 7, 2026

Directors list for of intermediate company(ies) or holding company(ies) 10% or more shareholding in the applicant company.

The enclosed document is incomplete or not certified.

Articles of Incorporation of the applicant Company.QuestionCriticalDue May 7, 2026

Make sure that the Articles of Incorporation of the applicant company is complete and verify if it is the latest date of document with Chamber of Commerce.

The enclosed document, Articles of Incorporation of the Applicant Company is incomplete or missing details. Kindly resubmit.

Articles of Incorporation for intermediate company(ies)QuestionCriticalDue May 7, 2026

Articles of Incorporation for intermediate company(ies) or holding company (ies) 10% or more shareholding in the applicant company

The enclosed document, Articles of Incorporation of the Company/holding is incomplete or missing details. Kindly resubmit.

A Business Plan with a three year forecastQuestionCriticalDue May 7, 2026

Reviewed if the business plan contains at least: 1. An overview of the business products and services/brands as well as proprietary IP 2. Company management structure showing key management roles and reporting lines. 3. Business forecasts for 3 years. 4. Overview of intended strategy for the business growth and to secure/maintain/grow market share with specific financial and marketing plans

The Business Plan must atleast contain: - an overview of the business products and services/brands as well as proprietary IP -Company management structure showing key management roles and reporting lines. - Business forecasts for 3 years. - Overview of intended strategy for the business growth and to secure/maintain/grow market share with specific financial and marketing plans. Kindly add the missing items to the business plan and resubmit.

goAML RegistrationQuestionCriticalDue May 7, 2026

A screenshot of the goAML registration of the Curacao entity.

The screenshot of the <b>goAML </b>registration of the applicant is missing. Kindly submit.

3rd Party LoansQuestionCriticalDue May 7, 2026

If applicable, evidence of 3rd party or shareholder loans is missing.

The evidence of 3rd party or shareholder loans is missing. Kindly resubmit.

PAGE 2: QUESTIONS 8 & 9QuestionCriticalDue Jun 23, 2026

Questions 8 and 9 have been left blank. Question 11.1 indicates that the company will be funded through shareholder loans. Please clarify as to where the company will be receiving the funds from the loan.

Questions 8 and 9 have been left blank. Question 11.1 indicates that the company will be funded through shareholder loans. Please clarify as to where the company will be receiving the funds from the loan.

Personal History Disclosure FormCritical35 items
CGA Personal History Disclosure FormIncomplete FormCriticalDue May 7, 2026

Check document.Inspect all pages to ensure that there are no blank pages The applications must be filled in digitally. No forms shall be accepted where the customer has completed any section of the form handwritten. Check the forms and make sure there are no ink marks or handwritten notes.

The Personal History Disclosure form is not the official form supplied by CGA. Kindly download the appropriate form, refill digital and resubmit.

Page 1: Application NumberIncomplete FormCriticalDue May 7, 2026

Check document. Make sure that this is filled and the same as that shown on the portal

The personal application number is missing or has an incorrect application number. Kindly resubmit the forms with the correct application number.

Page 1: Application DateQuestionCriticalDue May 7, 2026

Check document. The application date must be filled and within six month`s of today`s date.

The application date is missing or has an incorrect application date. Kindly resubmit the forms with the correct application date.

Page 1: Personal Information Section - Question 1: First NameQuestionCriticalDue May 7, 2026

Check if information matches the passport.

The applicant`s first name is incorrect or does not match.Kindly resubmit the form with the correct first name.

Page 1: Personal Information Section - Question 2: Last NameQuestionCriticalDue May 7, 2026

Check if information matches the passport.

The applicant`s last name is incorrect or does not match.Kindly resubmit the form with the correct lasr=t name.

Page 1: Personal Information Section - Question 6: DOBQuestionCriticalDue May 7, 2026

Check if information matches the passport.

The Date of birth (DOB) of the applicant is missing or incorrect. Kindly resubmit the forms with the correct DoB.

Page 1: Personal Information Section - Question 7 and 8: Former namesQuestionCriticalDue May 7, 2026

Check if applicant has submitted certified proof of previous names.

Kindly provide certified proof of name change documents.

Page 1:Personal Information Section - Question 11QuestionCriticalDue Jun 4, 2026

Must not be blank.

The civil status cannot be blank. Kindly complete and resubmit

Completed.
[Sarah Cathalina-Labbe - 10-06-2026 14:06]
Page 1: Personal Information Section - Question 12QuestionCriticalDue May 7, 2026

Must not be blank. personal email address

The response to Question 12 is missing. Kindly complete Question 12 and resubmit the form.

Page 2: Contact Details Section - Question 13QuestionCriticalDue May 7, 2026

Must not be blank. Email address

The response to Question 13 is missing. Kindly complete Question 13 and resubmit the form.

Page 2: Contact Details Section - Question 14QuestionCriticalDue May 7, 2026

Must not be blank. Mobile number

The response to Question 14 is missing. Kindly complete Question 14 and resubmit the form.

Page 2: Citizenship Section - Question 15QuestionCriticalDue May 7, 2026

Check if matches the passport. Place of Birth must not be blank.

The response to Question 15 is missing. Kindly complete Question 15 and resubmit the form.

Page 2: Citizenship Section - Question 16QuestionCriticalDue May 7, 2026

Must not be blank and check if matches the passport. Passport number must not be blank.

The response to Question 16 is missing. Kindly complete Question 16 and resubmit the form.

Page 2: Citizenship Section - Question 17QuestionCriticalDue May 7, 2026

Check if matches the passport. Country of Issue must not be blank.

The response to Question 17 is missing. Kindly complete Question 17 and resubmit the form.

Page 2: Citizenship Section - Question 18QuestionCriticalDue May 7, 2026

Check if matches the passport. Date of Issue must not be blank.

The response to Question 18 is missing. Kindly complete Question 18 and resubmit the form.

Page 2: Citizenship Section - Question 19QuestionCriticalDue May 7, 2026

Check if matches the passport. Date of Expiry must not be blank.

The response to Question 19 is missing. Kindly complete Question 19 and resubmit the form.

Page 2: Citizenship Section - Question 20QuestionCriticalDue May 7, 2026

Check if matches the passport. Nationality/ Citizenship

The response to Question 20 is missing. Kindly complete Question 20 and resubmit the form.

Page 5: Key Person Involvement Section - Question 27QuestionCriticalDue May 7, 2026

Must be filled. If the Local Executive Director(official representative) is selected the name of the local service provider must be filled in. If other Key Function Holder is selected, then the function must be filled.

The name of the local service provider or the function of the person in the company is missing. Kindly fill in and resubmit the form.

Page 5: Key Person Involvement Section - Question 28QuestionCriticalDue May 7, 2026

If question 28 is filled then question 28.1. must be filled.

The response to question 28.1 is missing. Kindly fill in and resubmit.

Page 5: Key Person Involvement Section - Question 30QuestionCriticalDue May 7, 2026

Must be filled.

The response to question 30 is missing. Kindly fill in and resubmit.

Page 5: Key Person Involvement Section - Question 31QuestionCriticalDue May 7, 2026

Must be filled.

The response to question 31 is missing. Kindly fill in and resubmit.

Page 8: Source of Wealth Section - Question 41 - 42QuestionCriticalDue May 7, 2026

Must be filled.

The response for question 41 and or 42 is missing. Kindly fill in and resubmit.

Page 8: Source of Wealth Section - Question 43QuestionCriticalDue May 7, 2026

Must be filled. At least one must be selected, if 43.11 is selected then other Income must be filled.

The response to question 43 is missing. (if applies 43.11 must be filled) Kindly fill in and resubmit the form.

Page 8: Question 44QuestionCriticalDue May 7, 2026

If yes is selected, 44.1. must be filled.

The response to 44.1. is missing. Kindly fill in and resubmit the form.

Page 9: Declaration and Data PrivacyMiscellaneousCriticalDue May 7, 2026

The document must contain the name and surname and digital signature of the person that filled the form on Page 9.

The DECLARATION AND DATA PRIVACY is missing the name and/or is not digitally signed. Kindly fill in the name and/or surname /sign and resubmit the form.

PassportPassportCriticalDue May 7, 2026

Check date and make sure the passport is not expired.Make sure that persons photo is clear and recognizable.

The enclosed passport document is expired or unclear. Kindly resubmit a valid passport with a clear picture and certified.

Criminal RecordCriminal RecordCriticalDue May 7, 2026

Check the document and make sure it is in english language or if translated from another language, the translated document, must be certified. Check date and make sure the certificate is not expired (not older than 6 months). It must be submitted for every jurisdiction whereby the applicant resided for more than six months in the last two years.

The enclosed criminal record document is expired and/or not certified and/or not translated into English.Kindly resubmit a valid, certified certificate translated into English.

Birth CertificateProof of AddressCriticalDue May 7, 2026

Check the document and make sure it is in English Language or orginal document with translation. Both have to be certified. (In some cases we accept the Marriage Certificate)

The enclosed document, Certified True Copy of Birth Certificate is missing or not certified or in english language. Kindly resubmit.

Bank Statement /Reference LetterReference LetterCriticalDue May 7, 2026

Make sure that it is in the applicant name verifying their personal account.Check date and make sure the certificate is not expired (not older than 6 months).

The enclosed reference document is expired or not valid. Kindly resubmit a valid reference letter or bank statement.

Letter of appointment/ Engagement agreement as Key Person.Reference LetterCriticalDue May 7, 2026

Check document. (mandatory for compliance officers)

The letter of appointment/ engagement agreement is missing/incomplete. Kindly resubmit/ submit.

Personal Gaming Authorisations from Other JurisdictionsReference LetterMediumDue May 7, 2026

Certified true copies of any Gaming License issued in favor of the applicant in a personal capacity from any jurisdiction ( eg. UK Personal Management License)

The Certified true copies of Gaming License issued in favor of personal capacity is missing/incomplete. Kindly submit.

Curriculum Vitae (CV)Curiculum VitaeCriticalDue May 7, 2026

Check document. (mandatory for compliance officers)

Source of Wealth for the UBO OnlySource of WealthCriticalDue May 7, 2026

The Source of Wealth must demonstrate the UBO`s financial standing and confirm their ability to operate and support the company.

The Source of Wealth documentation for the Shareholders/UBO was not provided/or is invalid.Kindly resubmit the required documents, including certified bank statements clearly displaying amounts and dividends, tax returns evidencing earnings, or any other certified documentation demonstrating the source of wealth of the UBO,and ensure that all certifications are made as true copies by authorized persons such as legal or accountancy professionals, regulated financial institutions, or other duly empowered authorities within the relevant jurisdiction.

Page 1: Application DateQuestionCriticalDue Jun 4, 2026

The application is dated in the future. Please correct the application date and resubmit the form.

The application is dated in the future. Please correct the application date and resubmit the form.

Completed.
[Sarah Cathalina-Labbe - 10-06-2026 14:06]
Page 1: Question 5QuestionCriticalDue Jun 4, 2026

Please complete question 5.

Please complete question 5.

Completed.
[Sarah Cathalina-Labbe - 10-06-2026 14:06]
Short Personal History Disclosure FormCritical16 items
CGA Personal History Disclosure Short FormIncomplete FormCriticalDue May 1, 2026

Check document.Inspect all pages to ensure that there are no blank pages The applications must be filled in digitally. No forms shall be accepted where the customer has completed any section of the form handwritten. Check the forms and make sure there are no ink marks or handwritten notes.

The Personal History Disclosure Short Form is not the official form supplied by CGA. Kindly download the appropriate form, refill digital and resubmit.

Page 1: Application NumberQuestionCriticalDue May 8, 2026

Check document. Make sure that this is filled and the same as that shown on the portal

The personal application number is missing or has an incorrect application number. Kindly resubmit the forms with the correct application number.

Page 1: Base/Original Application NumberQuestionCriticalDue May 8, 2026

Check document. Make sure that this is filled and the same as that shown on the portal

The Base/Original application number is missing or has an incorrect application number. Kindly resubmit the forms with the correct application number.

Page 1: Application DateQuestionCriticalDue May 8, 2026

Check document. The application date must be filled and within six month's of today's date.

The application date is missing or has an incorrect application date. Kindly resubmit the forms with the correct application date.

Page 1: Personal Information Section - Question 1: First NameQuestionCriticalDue May 8, 2026

Check if information matches the passport.

The applicant's first name is incorrect or does not match.Kindly resubmit the form with the correct first name.

Page 1: Personal Information Section - Question 2: Last NameQuestionCriticalDue May 8, 2026

Check if information matches the passport.

The applicant's last name is incorrect or does not match.Kindly resubmit the form with the correct lasr=t name.

Page 1: Personal Information Section - Question 3QuestionCriticalDue May 8, 2026

Must not be blank. personal email address

The response to Question 12 is missing. Kindly complete Question 12 and resubmit the form.

Page 1: Contact Details Section - Question 4:QuestionCriticalDue May 8, 2026

Must not be blank. Email address

The response to Question 13 is missing. Kindly complete Question 13 and resubmit the form.

Page 1: Contact Details Section - Question 5QuestionCriticalDue May 8, 2026

Must not be blank. Email address

The response to Question 13 is missing. Kindly complete Question 13 and resubmit the form.

Page 1: Key Person Involvement Section - Question 6QuestionCriticalDue May 8, 2026

Must be filled.

The response to question 30 is missing. Kindly fill in and resubmit.

Page 1: Key Person Involvement Section - Question 7QuestionCriticalDue May 8, 2026

If yes, 7.1. needs to be filled.

The response to question 7.1. is missing. Kindly fill in and resubmit the form.

Page 2: Source of Wealth Section - Questions 8-10QuestionCriticalDue May 8, 2026

Must be filled if it is a UBO

The response for question 8 and 9 is missing. Kindly fill in and resubmit.

Page 2: Source of Wealth Section - Questions 11QuestionCriticalDue May 8, 2026

If yes is selected, 11.1 must be filled.

The response to 11.1. is missing. Kindly fill in and resubmit the form.

Page 3: Declaration and Data PrivacyQuestionCriticalDue May 8, 2026

The document must contain the name and surname and digital signature of the person that filled the form on Page 3.

The DECLARATION AND DATA PRIVACY is missing the name and/or is not digitally signed. Kindly fill in the name and/or surname /sign and resubmit the form.

Letter of appointment/ Engagement agreement as Key Person.QuestionCriticalDue Jun 4, 2026

Check document. (mandatory for compliance officers)

The letter of engagement must be signed by both the managing director and the compliance officer. The letter submitted is not signed by the compliance officer. Please resubmit the letter signed by both parties.

Completed.
[Sarah Cathalina-Labbe - 10-06-2026 14:46]
Source of Wealth for the UBO OnlyQuestionCriticalDue May 8, 2026

The Source of Wealth must demonstrate the UBO's financial standing and confirm their ability to operate and support the company.

Please note that as you are listed as a UBO in another application, you are required to enhance and update your Source of Wealth documentation in your original/base application or within this application in order to adequately support it.

Short Personal History Disclosure FormCritical16 items
CGA Personal History Disclosure Short FormIncomplete FormCriticalDue May 1, 2026

Check document.Inspect all pages to ensure that there are no blank pages The applications must be filled in digitally. No forms shall be accepted where the customer has completed any section of the form handwritten. Check the forms and make sure there are no ink marks or handwritten notes.

The Personal History Disclosure Short Form is not the official form supplied by CGA. Kindly download the appropriate form, refill digital and resubmit.

Page 1: Application NumberQuestionCriticalDue May 8, 2026

Check document. Make sure that this is filled and the same as that shown on the portal

The personal application number is missing or has an incorrect application number. Kindly resubmit the forms with the correct application number.

Page 1: Base/Original Application NumberQuestionCriticalDue May 8, 2026

Check document. Make sure that this is filled and the same as that shown on the portal

The Base/Original application number is missing or has an incorrect application number. Kindly resubmit the forms with the correct application number.

Page 1: Application DateQuestionCriticalDue May 8, 2026

Check document. The application date must be filled and within six month's of today's date.

The application date is missing or has an incorrect application date. Kindly resubmit the forms with the correct application date.

Page 1: Personal Information Section - Question 1: First NameQuestionCriticalDue May 8, 2026

Check if information matches the passport.

The applicant's first name is incorrect or does not match.Kindly resubmit the form with the correct first name.

Page 1: Personal Information Section - Question 2: Last NameQuestionCriticalDue May 8, 2026

Check if information matches the passport.

The applicant's last name is incorrect or does not match.Kindly resubmit the form with the correct lasr=t name.

Page 1: Personal Information Section - Question 3QuestionCriticalDue May 8, 2026

Must not be blank. personal email address

The response to Question 12 is missing. Kindly complete Question 12 and resubmit the form.

Page 1: Contact Details Section - Question 4:QuestionCriticalDue May 8, 2026

Must not be blank. Email address

The response to Question 13 is missing. Kindly complete Question 13 and resubmit the form.

Page 1: Contact Details Section - Question 5QuestionCriticalDue May 8, 2026

Must not be blank. Email address

The response to Question 13 is missing. Kindly complete Question 13 and resubmit the form.

Page 1: Key Person Involvement Section - Question 6QuestionCriticalDue May 8, 2026

Must be filled.

The response to question 30 is missing. Kindly fill in and resubmit.

Page 1: Key Person Involvement Section - Question 7QuestionCriticalDue May 8, 2026

If yes, 7.1. needs to be filled.

The response to question 7.1. is missing. Kindly fill in and resubmit the form.

Page 2: Source of Wealth Section - Questions 8-10QuestionCriticalDue May 8, 2026

Must be filled if it is a UBO

The response for question 8 and 9 is missing. Kindly fill in and resubmit.

Page 2: Source of Wealth Section - Questions 11QuestionCriticalDue May 8, 2026

If yes is selected, 11.1 must be filled.

The response to 11.1. is missing. Kindly fill in and resubmit the form.

Page 3: Declaration and Data PrivacyQuestionCriticalDue May 8, 2026

The document must contain the name and surname and digital signature of the person that filled the form on Page 3.

The DECLARATION AND DATA PRIVACY is missing the name and/or is not digitally signed. Kindly fill in the name and/or surname /sign and resubmit the form.

Letter of appointment/ Engagement agreement as Key Person.QuestionCriticalDue May 8, 2026

Check document. (mandatory for compliance officers)

The letter of appointment/ engagement agreement is missing/incomplete. Kindly resubmit/ submit.

Source of Wealth for the UBO OnlyQuestionCriticalDue May 8, 2026

The Source of Wealth must demonstrate the UBO's financial standing and confirm their ability to operate and support the company.

Please note that as you are listed as a UBO in another application, you are required to enhance and update your Source of Wealth documentation in your original/base application or within this application in order to adequately support it.

Short Personal History Disclosure FormCritical16 items
CGA Personal History Disclosure Short FormIncomplete FormCriticalDue May 1, 2026

Check document.Inspect all pages to ensure that there are no blank pages The applications must be filled in digitally. No forms shall be accepted where the customer has completed any section of the form handwritten. Check the forms and make sure there are no ink marks or handwritten notes.

The Personal History Disclosure Short Form is not the official form supplied by CGA. Kindly download the appropriate form, refill digital and resubmit.

Page 1: Application NumberQuestionCriticalDue May 8, 2026

Check document. Make sure that this is filled and the same as that shown on the portal

The personal application number is missing or has an incorrect application number. Kindly resubmit the forms with the correct application number.

Page 1: Base/Original Application NumberQuestionCriticalDue May 8, 2026

Check document. Make sure that this is filled and the same as that shown on the portal

The Base/Original application number is missing or has an incorrect application number. Kindly resubmit the forms with the correct application number.

Page 1: Application DateQuestionCriticalDue May 8, 2026

Check document. The application date must be filled and within six month's of today's date.

The application date is missing or has an incorrect application date. Kindly resubmit the forms with the correct application date.

Page 1: Personal Information Section - Question 1: First NameQuestionCriticalDue May 8, 2026

Check if information matches the passport.

The applicant's first name is incorrect or does not match.Kindly resubmit the form with the correct first name.

Page 1: Personal Information Section - Question 2: Last NameQuestionCriticalDue May 8, 2026

Check if information matches the passport.

The applicant's last name is incorrect or does not match.Kindly resubmit the form with the correct lasr=t name.

Page 1: Personal Information Section - Question 3QuestionCriticalDue May 8, 2026

Must not be blank. personal email address

The response to Question 12 is missing. Kindly complete Question 12 and resubmit the form.

Page 1: Contact Details Section - Question 4:QuestionCriticalDue May 8, 2026

Must not be blank. Email address

The response to Question 13 is missing. Kindly complete Question 13 and resubmit the form.

Page 1: Contact Details Section - Question 5QuestionCriticalDue May 8, 2026

Must not be blank. Email address

The response to Question 13 is missing. Kindly complete Question 13 and resubmit the form.

Page 1: Key Person Involvement Section - Question 6QuestionCriticalDue May 8, 2026

Must be filled.

The response to question 30 is missing. Kindly fill in and resubmit.

Page 1: Key Person Involvement Section - Question 7QuestionCriticalDue May 8, 2026

If yes, 7.1. needs to be filled.

The response to question 7.1. is missing. Kindly fill in and resubmit the form.

Page 2: Source of Wealth Section - Questions 8-10QuestionCriticalDue May 8, 2026

Must be filled if it is a UBO

The response for question 8 and 9 is missing. Kindly fill in and resubmit.

Page 2: Source of Wealth Section - Questions 11QuestionCriticalDue May 8, 2026

If yes is selected, 11.1 must be filled.

The response to 11.1. is missing. Kindly fill in and resubmit the form.

Page 3: Declaration and Data PrivacyQuestionCriticalDue May 8, 2026

The document must contain the name and surname and digital signature of the person that filled the form on Page 3.

The DECLARATION AND DATA PRIVACY is missing the name and/or is not digitally signed. Kindly fill in the name and/or surname /sign and resubmit the form.

Letter of appointment/ Engagement agreement as Key Person.QuestionCriticalDue May 8, 2026

Check document. (mandatory for compliance officers)

The letter of appointment/ engagement agreement is missing/incomplete. Kindly resubmit/ submit.

Source of Wealth for the UBO OnlyQuestionCriticalDue May 8, 2026

The Source of Wealth must demonstrate the UBO's financial standing and confirm their ability to operate and support the company.

Please note that as you are listed as a UBO in another application, you are required to enhance and update your Source of Wealth documentation in your original/base application or within this application in order to adequately support it.

Personal Background ChecksCritical14 items
Application DateQuestionMinorDue May 15, 2026

Check and list the Application Date.

Position/RoleQuestionCriticalDue May 15, 2026

List Position:

Native NameQuestionCriticalDue May 15, 2026

Please list the native name.

PHDFQuestionCriticalDue May 15, 2026

Approved or not. If no list, why?

PassportPassportCriticalDue May 15, 2026

Approved, or if not, list why.

Birth CertificateBirth CertificateCriticalDue May 15, 2026

Approved, or if not, list why.

Criminal RecordQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

Proof of AddressQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

Reference LetterQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

SOW - Source of WealthSource of WealthCriticalDue May 15, 2026

Approved, or if not, list why.

Letter of EngagementQuestionMediumDue May 15, 2026

Approved or if not, list why.

Letter signed only by Managing Director. Signature of the employee is missing
[Philippe Warzee - 08-05-2026 08:44]
Letter signed only Managing Director. Signature of the employee is missing
[Philippe Warzee - 08-05-2026 08:43]
CVCuriculum VitaeHighDue May 15, 2026

Approved or if not, list why.

PEP or family of PEPQuestionCriticalDue May 15, 2026

If yes, list the place and role.

Open Source MediaQuestionMinorDue May 15, 2026

Add the URL and give a small summary.

Personal Background ChecksCritical14 items
Application DateQuestionMinorDue May 15, 2026

Check and list the Application Date.

Position/RoleQuestionCriticalDue May 15, 2026

List Position:

Native NameQuestionCriticalDue May 15, 2026

Please list the native name.

PHDFQuestionCriticalDue May 15, 2026

Approved or not. If no list, why?

PassportPassportCriticalDue May 15, 2026

Approved, or if not, list why.

Birth CertificateBirth CertificateCriticalDue May 15, 2026

Approved, or if not, list why.

Criminal RecordQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

Proof of AddressQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

Reference LetterQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

SOW - Source of WealthSource of WealthCriticalDue May 15, 2026

Approved, or if not, list why.

Letter of EngagementQuestionMediumDue May 15, 2026

Approved or if not, list why.

CVCuriculum VitaeHighDue May 15, 2026

Approved or if not, list why.

PEP or family of PEPQuestionCriticalDue May 15, 2026

If yes, list the place and role.

Open Source MediaQuestionMinorDue May 15, 2026

Add the URL and give a small summary.

Personal Background ChecksCritical14 items
Application DateQuestionMinorDue May 15, 2026

Check and list the Application Date.

Position/RoleQuestionCriticalDue May 15, 2026

List Position:

Native NameQuestionCriticalDue May 15, 2026

Please list the native name.

PHDFQuestionCriticalDue May 15, 2026

Approved or not. If no list, why?

Still not signed digitally
[Philippe Warzee - 30-07-2026 10:59]
Not Signed Digitally .
[Philippe Warzee - 08-05-2026 09:06]
PassportPassportCriticalDue May 15, 2026

Approved, or if not, list why.

Birth CertificateBirth CertificateCriticalDue May 15, 2026

Approved, or if not, list why.

Criminal RecordQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

Proof of AddressQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

Not an Utility Bill
[Philippe Warzee - 30-07-2026 11:01]
Reference LetterQuestionCriticalDue May 15, 2026

Approved, or if not, list why.

SOW - Source of WealthSource of WealthCriticalDue May 15, 2026

Approved, or if not, list why.

SOW proper and CTC
[Philippe Warzee - 30-07-2026 10:58]
No personal declaration CTC or signed digitally . Lack of evidences
[Philippe Warzee - 08-05-2026 09:25]
Letter of EngagementQuestionMediumDue May 15, 2026

Approved or if not, list why.

CVCuriculum VitaeHighDue May 15, 2026

Approved or if not, list why.

PEP or family of PEPQuestionCriticalDue May 15, 2026

If yes, list the place and role.

Open Source MediaQuestionMinorDue May 15, 2026

Add the URL and give a small summary.

Personal History Disclosure FormCritical34 items
CGA Personal History Disclosure FormIncomplete FormCriticalDue Aug 13, 2026

Check document.Inspect all pages to ensure that there are no blank pages The applications must be filled in digitally. No forms shall be accepted where the customer has completed any section of the form handwritten. Check the forms and make sure there are no ink marks or handwritten notes.

The Personal History Disclosure form is not the official form supplied by CGA. Kindly download the appropriate form, refill digital and resubmit.

Page 1: Application NumberIncomplete FormCriticalDue Aug 13, 2026

Check document. Make sure that this is filled and the same as that shown on the portal

The personal application number is missing or has an incorrect application number. Kindly resubmit the forms with the correct application number.

Page 1: Application DateQuestionCriticalDue Aug 13, 2026

Check document. The application date must be filled and within six month`s of today`s date.

The application date is missing or has an incorrect application date. Kindly resubmit the forms with the correct application date.

Page 1: Personal Information Section - Question 1: First NameQuestionCriticalDue Aug 13, 2026

Check if information matches the passport.

The applicant`s first name is incorrect or does not match.Kindly resubmit the form with the correct first name.

Page 1: Personal Information Section - Question 2: Last NameQuestionCriticalDue Aug 13, 2026

Check if information matches the passport.

The applicant`s last name is incorrect or does not match.Kindly resubmit the form with the correct lasr=t name.

Page 1: Personal Information Section - Question 6: DOBQuestionCriticalDue Aug 13, 2026

Check if information matches the passport.

The Date of birth (DOB) of the applicant is missing or incorrect. Kindly resubmit the forms with the correct DoB.

Page 1: Personal Information Section - Question 7 and 8: Former namesQuestionCriticalDue Aug 13, 2026

Check if applicant has submitted certified proof of previous names.

Kindly provide certified proof of name change documents.

Page 1:Personal Information Section - Question 11QuestionCriticalDue Aug 13, 2026

Must not be blank.

The response to Question 11 is missing. Kindly complete Question 11 and resubmit the form.

Page 1: Personal Information Section - Question 12QuestionCriticalDue Aug 13, 2026

Must not be blank. personal email address

The response to Question 12 is missing. Kindly complete Question 12 and resubmit the form.

Page 2: Contact Details Section - Question 13QuestionCriticalDue Aug 13, 2026

Must not be blank. Email address

The response to Question 13 is missing. Kindly complete Question 13 and resubmit the form.

Page 2: Contact Details Section - Question 14QuestionCriticalDue Aug 13, 2026

Must not be blank. Mobile number

The response to Question 14 is missing. Kindly complete Question 14 and resubmit the form.

Page 2: Citizenship Section - Question 15QuestionCriticalDue Aug 13, 2026

Check if matches the passport. Place of Birth must not be blank.

The response to Question 15 is missing. Kindly complete Question 15 and resubmit the form.

Page 2: Citizenship Section - Question 16QuestionCriticalDue Aug 13, 2026

Must not be blank and check if matches the passport. Passport number must not be blank.

The response to Question 16 is missing. Kindly complete Question 16 and resubmit the form.

Page 2: Citizenship Section - Question 17QuestionCriticalDue Aug 13, 2026

Check if matches the passport. Country of Issue must not be blank.

The response to Question 17 is missing. Kindly complete Question 17 and resubmit the form.

Page 2: Citizenship Section - Question 18QuestionCriticalDue Aug 13, 2026

Check if matches the passport. Date of Issue must not be blank.

The response to Question 18 is missing. Kindly complete Question 18 and resubmit the form.

Page 2: Citizenship Section - Question 19QuestionCriticalDue Aug 13, 2026

Check if matches the passport. Date of Expiry must not be blank.

The response to Question 19 is missing. Kindly complete Question 19 and resubmit the form.

Page 2: Citizenship Section - Question 20QuestionCriticalDue Aug 13, 2026

Check if matches the passport. Nationality/ Citizenship

The response to Question 20 is missing. Kindly complete Question 20 and resubmit the form.

Page 5: Key Person Involvement Section - Question 27QuestionCriticalDue Aug 13, 2026

Must be filled. If the Local Executive Director(official representative) is selected the name of the local service provider must be filled in. If other Key Function Holder is selected, then the function must be filled.

The name of the local service provider or the function of the person in the company is missing. Kindly fill in and resubmit the form.

Page 5: Key Person Involvement Section - Question 28QuestionCriticalDue Aug 13, 2026

If question 28 is filled then question 28.1. must be filled.

The response to question 28.1 is missing. Kindly fill in and resubmit.

Page 5: Key Person Involvement Section - Question 30QuestionCriticalDue Aug 13, 2026

Must be filled.

The response to question 30 is missing. Kindly fill in and resubmit.

Page 5: Key Person Involvement Section - Question 31QuestionCriticalDue Aug 13, 2026

Must be filled.

The response to question 31 is missing. Kindly fill in and resubmit.

Page 7: Present Employment Section - Question 34 and 39QuestionCriticalDue Aug 13, 2026

They must provide evidence of present employment.

The proof for question 34 and 39 is missing. Kindly upload in the section of extra documentation.

Page 8: Source of Wealth Section - Question 41 - 42QuestionCriticalDue Aug 13, 2026

Must be filled.

The response for question 41 and or 42 is missing. Kindly fill in and resubmit.

Page 8: Source of Wealth Section - Question 43QuestionCriticalDue Aug 13, 2026

Must be filled. At least one must be selected, if 43.11 is selected then other Income must be filled.

The response to question 43 is missing. (if applies 43.11 must be filled) Kindly fill in and resubmit the form.

Page 8: Question 44QuestionCriticalDue Aug 13, 2026

If yes is selected, 44.1. must be filled.

The response to 44.1. is missing. Kindly fill in and resubmit the form.

Page 9: Declaration and Data PrivacyMiscellaneousCriticalDue Aug 8, 2026

The document must contain the name and surname and digital signature of the person that filled the form on Page 9.

The DECLARATION AND DATA PRIVACY is missing the name and/or is not digitally signed. Kindly fill in the name and/or surname /sign and resubmit the form.

PassportPassportCriticalDue Aug 13, 2026

Check date and make sure the passport is not expired.Make sure that persons photo is clear and recognizable.

The enclosed passport document is expired or unclear. Kindly resubmit a valid passport with a clear picture and certified.

Criminal RecordCriminal RecordCriticalDue Aug 13, 2026

Check the document and make sure it is in english language or if translated from another language, the translated document, must be certified. Check date and make sure the certificate is not expired (not older than 6 months). It must be submitted for every jurisdiction whereby the applicant resided for more than six months in the last two years.

The enclosed criminal record document is expired and/or not certified and/or not translated into English.Kindly resubmit a valid, certified certificate translated into English.

Birth CertificateProof of AddressCriticalDue Aug 13, 2026

Check the document and make sure it is in English Language or orginal document with translation. Both have to be certified. (In some cases we accept the Marriage Certificate)

The enclosed document, Certified True Copy of Birth Certificate is missing or not certified or in english language. Kindly resubmit.

Bank Statement /Reference LetterReference LetterCriticalDue Aug 13, 2026

Make sure that it is in the applicant name verifying their personal account.Check date and make sure the certificate is not expired (not older than 6 months).

The enclosed reference document is expired or not valid. Kindly resubmit a valid reference letter or bank statement.

Letter of appointment/ Engagement agreement as Key Person.Reference LetterCriticalDue Aug 13, 2026

Check document. (mandatory for compliance officers)

The letter of appointment/ engagement agreement is missing/incomplete. Kindly resubmit/ submit.

Personal Gaming Authorisations from Other JurisdictionsReference LetterMediumDue Aug 13, 2026

Certified true copies of any Gaming License issued in favor of the applicant in a personal capacity from any jurisdiction ( eg. UK Personal Management License)

The Certified true copies of Gaming License issued in favor of personal capacity is missing/incomplete. Kindly submit.

Curriculum Vitae (CV)Curiculum VitaeCriticalDue Aug 13, 2026

Check document. (mandatory for compliance officers)

Source of Wealth for the UBO OnlySource of WealthCriticalDue Aug 13, 2026

The Source of Wealth must demonstrate the UBO`s financial standing and confirm their ability to operate and support the company.

The Source of Wealth documentation for the Shareholders/UBO was not provided/or is invalid.Kindly resubmit the required documents, including certified bank statements clearly displaying amounts and dividends, tax returns evidencing earnings, or any other certified documentation demonstrating the source of wealth of the UBO,and ensure that all certifications are made as true copies by authorized persons such as legal or accountancy professionals, regulated financial institutions, or other duly empowered authorities within the relevant jurisdiction.