The Company Tax ID Number is missing Company Tax ID Number.

Kindly fill Question 4 and resubmit the form.

The enclosed document, company structure diagram is missing the signature of the Directors signature.

Kindly sign and resubmit.

The response to Question 11 is missing.

Kindly complete Question 11 and resubmit the form.

Q4 Corporate tax ID is missing. Kindly update and resubmit form. Documents may now be uploaded on the portal/application page

Q4 Corporate tax ID is missing. Kindly update and resubmit form. Documents may now be uploaded on the portal/application page

The corporate structure is unsigned. Resubmit signed by the director.

The corporate structure is unsigned. Resubmit signed by the director.

No Compliance officer has been appointed. Appoint a CO, fluent in AML, and submit their PHDF as a key person (No SOW required)

No Compliance officer has been appointed. Appoint a CO, fluent in AML, and submit their PHDF as a key person (No SOW required)

Submit documentation which show how the business is funded and by whom, including documents which show any funding/loans by the shareholder or third parties.

Submit documentation which show how the business is funded and by whom, including documents which show any funding/loans by the shareholder or third parties.

It was noted that the company details are not included in either the homepage footer or the T&Cs. Both the footer and the T&Cs must include the company name, company number and registered address.

It was noted that the company details are not included in either the homepage footer or the T&Cs. Both the footer and the T&Cs must include the company name, company number and registered address.

Resubmit the business plan including all the required information and criteria listed in the guidelines on the portal, including a management structure, detailing the business risk rationale, allocated responsibilities, controls, provision of information about payment gateways as well as the contractual and financial model with key suppliers. Kindly review the guidelines on the portal, revise the business plan and resubmit.

Resubmit the business plan including all the required information and criteria listed in the guidelines on the portal, including a management structure, detailing the business risk rationale, allocated responsibilities, controls, provision of information about payment gateways as well as the contractual and financial model with key suppliers. Kindly review the guidelines on the portal, revise the business plan and resubmit.

Please submit a utility bill that reflects your residential address. The proof of address must be no more than 6 months old. Please upload an updated one.

Please submit a utility bill that reflects your residential address. The proof of address must be no more than 6 months old. Please upload an updated one.

ID verification procedure

The RG policy must outline the procedure carried out by the operator to verify the player's age.

Account closure procedure upon the operator becoming aware that the player is a minor post-registration.

The RG policy must outline the procedure for post-registration account closure upon the operator becoming aware that the player is a minor.

Record-keeping

The RG policy must state the operator's record-keeping policy.

Procedure on how the player can contact the operator regarding RG concerns via email or chat

The RG policy must describe the procedure for how the player can contact the operator regarding RG concerns via email or chat.

Must be available in English and target market language

The RG page/policy must be available in English and the site's target market language.

RG policy should include a structured process on flagging potential vulnerable gamblers

The RG policy must include a structured process on flagging potential vulnerable gamblers.

Must have a structured process for responding to indicators of problem gambling

The RG policy must contain a structured process for responding to indicators of problem gambling. The key monitoring factors include: - Deposit and wagering frequency - Repeated failed transactions due to insufficient funds - Reversing withdrawals - A pattern of inexplicable extended play sessions - Unreasonable increased communication with customer support, including requests for bonuses - Frequent changes to RG tools - Players maxing out a credit card - Attempts to open multiple accounts to bypass deposit or loss limits

Establish player profiles to assess risk levels

The RG policy must establish player profiles to assess risk levels

Adopt RBA to determine level of monitoring and intervention

The RG policy must adopt RBA to determine level of monitoring and intervention

Record all RG interactions in PAM system

The RG policy must state that the operators records all RG interactions in the PAM system

Procedure to follow for players identified as vulnerable persons

The RG policy must define the procedure to be followed for players identified as vulnerable persons

Operator must offer players option to activate a cooling-off period

The operator must offer players the option to activate a cooling-off period

Options for cooling-off must include duration and marketing opt-out at minimum

The options for cooling-off may include Duration, brand, vertical and marketing, of which the duration and marketing opt-out are mandatory. Furthermore, the duration must be for a minimum of at least 24 hours

Operator must offer players the option to self-exclude themselves for a duration of at least 1 year

Operator must offer players the option to self-exclude themselves for a duration of at least 1 year

Players must be able to set limits on the total amount they deposit

Players must be able to set limits on the total amount they deposit

Operators must train customer service and Responsible Gaming staff to handle player interaction profesionally and effectively

Training should cover, at least: - Recognizing signs of gambling distress - Conducting sensitive and structured conversations with at-risk players - Directing players to appropriate support resources and RG tools

Operators must not engage in irresponsible advertising

The RG policy must state that the operator must not engage in irresponsible advertising, including: - No targeting of Vulnerable Groups - No portrayal of Gambling as an Investment - No misrepresentation of Skill vs Chance - No Emotional Manipulation - Marketing materials must not feature minors or depict them engaging with gambling content - No explicit content - No encouragement of Unrelated Harmful Behaviours - Bonuses and promotions must be communicated transparently - Operators must not use bonuses to encourage excessive gambling - Operator is responsible for materials provided to affiliates, representatives, sponsorships, ambassadors, social media influencers - Operator must make any contracted third-party aware of their RG policy - All advertising must include a clearly visible RG message or slogan

The operator is advised to remind adults that they should take precautions when sharing devices with minors

The operator is advised to remind adults that they should take precautions when sharing devices with minors, such as safeguarding usernames, passwords and payment details.

Operators may employ automatic or manual pop-up notifications in response to concerning behaviours

Operators may employ automatic or manual pop-up notifications in response to concerning behaviours

When a player exhibits behaviour that reasonably suggests they may be a Vulnerable Player, the operator must initiate direct contact

When a player exhibits behaviour that reasonably suggests they may be a Vulnerable Player, the operator must initiate direct contact

Other limits may be considered including loss limits, time limits or wager limits, in line wth the operator's target player and/or market

Other limits may be considered including loss limits, time limits or wager limits, in line wth the operator's target player and/or market