Question 17.1: If the platform software provider is licensed in other jurisdictions, kindly specify the relevant jurisdictions.

Question 17.1: If the platform software provider is licensed in other jurisdictions, kindly specify the relevant jurisdictions.<br><br><div><b><u>Update: 5/18/2026:</u></b></div><div>Dear Applicant,</div><div>The requested information remains outstanding. Kindly ensure that it is duly submitted at your earliest convenience. Thank you for your cooperation.</div><div><br></div>

The email address must be the same as that of the portal user.

The email address must be the same as that of the portal user.<br><br><b><u>Update: 5/18/2026:</u></b><br>Dear Applicant,<br>The individual registered as the portal administrator has been removed from the position. Please ensure that a new portal administrator is appointed and that the associated email address corresponds with that of the designated portal user. Thank you for the cooperation.<br><br>

The Personal Application Number is not correct.

The Personal Application Number is not correct.<br><br><div><b><u>Update: 5/18/2026</u></b></div><div>Dear Applicant,</div><div>The requested information remains outstanding. Kindly ensure that it is duly submitted at your earliest convenience. Thank you for your cooperation.<br><br></div>

Question 19: The response to Question 19 is missing. Kindly complete Question 19 and resubmit the form.

Question 19: The response to Question 19 is missing. Kindly complete Question 19 and resubmit the form.<br><br><div><b><u>Update: 5/18/2026:</u></b></div><div>Dear Applicant,</div><div>The requested information remains outstanding. Kindly ensure that it is duly submitted at your earliest convenience. Thank you for your cooperation.<br><br><br></div>

the form is not submitted

Submit the form

The Business and Corporate Information Form is missing company Tax ID Number in question 4. Kindly fill the company Tax ID Number in question 4 and resubmit the form.

The Business and Corporate Information Form is missing company Tax ID Number in question 4. Kindly fill the company Tax ID Number in question 4 and resubmit the form.

The Business and Corporate Information Form is missing the company date of incorporation in question 5. Kindly fill the company date of incorporation in question 5 and resubmit the form.

The Business and Corporate Information Form is missing the company date of incorporation in question 5. Kindly fill the company date of incorporation in question 5 and resubmit the form.

The enclosed directors list is incorrect. Kindly resubmit a new/ updated directors list ( Curaçao chamber of commerce extract).

The enclosed directors list is incorrect.  Kindly resubmit a new/ updated directors list ( Curaçao chamber of commerce extract).

The enclosed criminal record document for Martin Ryman is expired (15 Feb 2023). Kindly resubmit a recent/valid (within the last six months) criminal record document.

The enclosed criminal record document for Martin Ryman is expired (15 Feb 2023). Kindly resubmit a recent/valid (within the last six months) criminal record document.

The enclosed criminal record document for Gary Owens is expired (17 Jun 2023). Kindly resubmit a recent/valid (within the last six months) criminal record document.

The enclosed criminal record document for Gary Owens is expired (17 Jun 2023). Kindly resubmit a recent/valid (within the last six months) criminal record document.

We are missing the Personal History Disclosure Form of Annemarie Heyer. Kindly submit the requested document.

We are missing the Personal History Disclosure Form of Annemarie Heyer. Kindly submit the requested document.

The Business and Corporate Information Form has incorrect official representative in Curaçao information in question 8. Kindly update to match the correct official representative in Curaçao information and resubmit the form.

The Business and Corporate Information Form has incorrect official representative in Curaçao information in question 8. Kindly update to match the correct official representative in Curaçao information and resubmit the form.

The Personal History Disclosure Form of Annemarie Heyer is missing personal application number. Kindly resubmit the form with the correct personal application number.

The Personal History Disclosure Form of Annemarie Heyer is missing personal application number. Kindly resubmit the form with the correct personal application number.

The Personal History Disclosure Form of Annemarie Heyer has different information on the personal identification number than the provided passport. Kindly change the number to match the provided passport.

The Personal History Disclosure Form of Annemarie Heyer has different information on the personal identification number than the provided passport. Kindly change the number to match the provided passport.

The PHDF must be signed and verified digitally. Please resubmit.

The PHDF must be signed and verified digitally. Please resubmit.

The PHDF must be signed and verified digitally. Please resubmit.

The PHDF must be signed and verified digitally. Please resubmit.

Kindly provide a utility bill that is no older than six months as of today.

Kindly provide a utility bill that is no older than six months as of today.

Please submit a reference letter from a financial institution dated within the last six months confirming that the person is a valid customer.

Please submit a reference letter from a financial institution dated within the last six months confirming that the person is a valid customer.

Kindly provide a utility bill that is no older than six months as of today.

Kindly provide a utility bill that is no older than six months as of today.

Kindly submit an official criminal record.

Kindly submit an official criminal record.

SOW is not valid. Please submit a SOW of the UBO along with certified supporting evidence in order to support the business.

SOW is not valid. Please submit a SOW of the UBO along with certified supporting evidence in order to support the business.

Kindly provide a utility bill that is no older than six months as of today.

Kindly provide a utility bill that is no older than six months as of today.

Kindly provide a utility bill that is no older than six months as of today.

Kindly provide a utility bill that is no older than six months as of today.

Kindly provide a utility bill that is no older than six months as of today.

Kindly provide a utility bill that is no older than six months as of today.

Kindly submit an official criminal record.

Kindly submit an official criminal record.

The Business Plan is missing. The document submitted lacks information and criteria listed in the guidelines on the application portal. It does not include a management structure, nor does it detail the business risk rationale, allocated responsibilities, controls, provision of information about payment gateways, contractual and financial model with key suppliers. Kindly review the guidelines on the portal, revise the business plan and resubmit.

The Business Plan is missing. The document submitted lacks information and criteria listed in the guidelines on the application portal. It does not include a management structure, nor does it detail the business risk rationale, allocated responsibilities, controls, provision of information about payment gateways, contractual and financial model with key suppliers. Kindly review the guidelines on the portal, revise the business plan and resubmit.

No CO submitted. Appoint a CO and submit their PHDF, together with relevant enclosures, as well as a Letter of engagement and CV . No SOW required

No CO documents submitted. Appoint a CO and submit their PHDF, together with relevant enclosures, as well as a Letter of engagement and CV . No SOW required

Submit FS for year ending 2023 and the latest available management accounts for 2024.

Submit FS for year ending 2023 and the latest available management accounts for 2024.

Local director is not a TSP. Submit documentation /authorisation to provide directorship services

Local director is not a TSP. Submit documentation /authorisation to provide directorship services

The AML policy must adhere to Curacao AML laws. Kindly amend.

The AML policy must adhere to Curacao AML laws. Kindly amend.

ID verification procedure

The RG policy must outline the procedure carried out by the operator to verify the player's age.

Account closure procedure upon the operator becoming aware that the player is a minor post-registration.

The RG policy must outline the procedure for post-registration account closure upon the operator becoming aware that the player is a minor.

Record-keeping

The RG policy must state the operator's record-keeping policy.

Must be available in English and target market language

The RG page/policy must be available in English and the site's target market language.

RG policy should include a structured process on flagging potential vulnerable gamblers

The RG policy must include a structured process on flagging potential vulnerable gamblers.

Must have a structured process for responding to indicators of problem gambling

The RG policy must contain a structured process for responding to indicators of problem gambling. The key monitoring factors include: - Deposit and wagering frequency - Repeated failed transactions due to insufficient funds - Reversing withdrawals - A pattern of inexplicable extended play sessions - Unreasonable increased communication with customer support, including requests for bonuses - Frequent changes to RG tools - Players maxing out a credit card - Attempts to open multiple accounts to bypass deposit or loss limits

Adopt RBA to determine level of monitoring and intervention

The RG policy must adopt RBA to determine level of monitoring and intervention

Record all RG interactions in PAM system

The RG policy must state that the operators records all RG interactions in the PAM system

Procedure to follow for players identified as vulnerable persons

The RG policy must define the procedure to be followed for players identified as vulnerable persons

Operator must offer players option to activate a cooling-off period

The operator must offer players the option to activate a cooling-off period

Options for cooling-off must include duration and marketing opt-out at minimum

The options for cooling-off may include Duration, brand, vertical and marketing, of which the duration and marketing opt-out are mandatory. Furthermore, the duration must be for a minimum of at least 24 hours

Operator must offer players the option to self-exclude themselves for a duration of at least 1 year

Operator must offer players the option to self-exclude themselves for a duration of at least 1 year

Players must be able to set limits on the total amount they deposit

Players must be able to set limits on the total amount they deposit

Operators must train customer service and Responsible Gaming staff to handle player interaction profesionally and effectively

Training should cover, at least: - Recognizing signs of gambling distress - Conducting sensitive and structured conversations with at-risk players - Directing players to appropriate support resources and RG tools

Operators must not engage in irresponsible advertising

The RG policy must state that the operator must not engage in irresponsible advertising, including: - No targeting of Vulnerable Groups - No portrayal of Gambling as an Investment - No misrepresentation of Skill vs Chance - No Emotional Manipulation - Marketing materials must not feature minors or depict them engaging with gambling content - No explicit content - No encouragement of Unrelated Harmful Behaviours - Bonuses and promotions must be communicated transparently - Operators must not use bonuses to encourage excessive gambling - Operator is responsible for materials provided to affiliates, representatives, sponsorships, ambassadors, social media influencers - Operator must make any contracted third-party aware of their RG policy - All advertising must include a clearly visible RG message or slogan

When a player exhibits behaviour that reasonably suggests they may be a Vulnerable Player, the operator must initiate direct contact

When a player exhibits behaviour that reasonably suggests they may be a Vulnerable Player, the operator must initiate direct contact

The policy must state that once the ADR process is completed it cannot be recommenced by either the player or the operator with another different ADR entity.

The policy must state that once the ADR process is completed it cannot be recommenced by either the player or the operator with another different ADR entity.

The policy must state that in the event that the player drops out of the ADR process (but it has already begun) the player should not have the right to resurface the dispute in the future.

The policy must state that in the event that the player drops out of the ADR process (but it has already begun) the player should not have the right to resurface the dispute in the future.

Provision of ADR services by the operator is mandatory. If the operator sets ADR parameters in order to prevent abuse (such as whether ADR must be undertaken before a player can initiate legal proceedings, the binding nature of the ADR outcome on the player, or whether there is a minimum claim value required for escalation to ADR), the CGA advises the operator to carefully consider these conditions and seek independent legal advice regarding any applicable civil legislation.

Provision of ADR services by the operator is mandatory. If the operator sets ADR parameters in order to prevent abuse (such as whether ADR must be undertaken before a player can initiate legal proceedings, the binding nature of the ADR outcome on the player, or whether there is a minimum claim value required for escalation to ADR), the CGA advises the operator to carefully consider these conditions and seek independent legal advice regarding any applicable civil legislation.

Check and list the Application Date.

List Position:

Please list the native name.

Approved or not. If no list, why?

Approved, or if not, list why.

Approved, or if not, list why.

Approved, or if not, list why.

Approved, or if not, list why.

Approved, or if not, list why.

<p>No reference letter was uploaded</p>

Approved, or if not, list why.

<p><br></p>

Approved or if not, list why.

Approved or if not, list why.

If yes, list the place and role.

Add the URL and give a small summary.