The personal application number is missing.

Kindly resubmit the form with the personal application number.

The PHDF must be signed and verified digitally. Please resubmit.

<p>The PHDF must be signed and verified digitally. Please resubmit.</p><p>Please note that you have to include the Personal Application Number.</p>

FS 2022 submitted is not signed/approved by director. Resubmit signed and approved. Please also submit FS 2023 along with the latest available management accounts for 2024.

FS 2022 submitted is not signed/approved by director. Resubmit signed and approved. Please also submit FS 2023 along with the latest available management accounts for 2024.

Share ledger uncertified. Resubmit certified

Share ledger uncertified. Resubmit certified

Submit PHDF of CO fluent in AML, together with relevant enclosures, including also a letter of engagement and CV. No SOW required for CO

Submit PHDF of CO fluent in AML, together with relevant enclosures, including also a letter of engagement and CV. No SOW required for CO

Submit PHDF of CO fluent in AML, together with relevant enclosures, including also a letter of engagement and CV. No SOW required for CO

Submit PHDF of CO fluent in AML, together with relevant enclosures, including also a letter of engagement and CV. No SOW required for CO

Resubmit organisational structure identifying key persons and controls

Resubmit organisational structure identifying key persons and controls

Resubmit AIs with a recent certification

Resubmit AIs with a recent certification

The registered domains must be available in the English language. Kindly amend.

The registered domains must be available in the English language. Kindly amend.

The registration form does not require the player's name, address, country or DOB. This information must be collected at the latest prior to the first deposit. Kindly amend.

The registration form does not require the player's name, address, country or DOB. This information must be collected at the latest prior to the first deposit. Kindly amend.

The AML policy must adhere to Curacao AML laws. Kindly amend.

The AML policy must adhere to Curacao AML laws. Kindly amend.

Question 16 of the OGLAF was not answered. Please specify the location of the servers and resubmit the form.

Question 16 of the OGLAF was not answered. Please specify the location of the servers and resubmit the form.

Please add subsidiary to the corporate structure.

Please add subsidiary to the corporate structure.

The policy must state that in the case of P2P (such as poker) or ante post fixed odds betting the six month clock begins after the bet settlement or conclusion of a specific event rather than the placement of the wager after the bet settlement or conclusion of a specific event rather than the placement of the wager.

The policy must state that in the case of P2P (such as poker) or ante post fixed odds betting the six month clock begins after the bet settlement or conclusion of a specific event rather than the placement of the wager after the bet settlement or conclusion of a specific event rather than the placement of the wager.

The policy must state that in the case of complaints about in-running sports betting, customers must be advised that while they may submit a complaint within six months, prompt action may be necessary if the investigation may depend on data specific to the complaint which — due to the nature of in-running betting.

The policy must state that in the case of complaints about in-running sports betting, customers must be advised that while they may submit a complaint within six months, prompt action may be necessary if the investigation may depend on data specific to the complaint which — due to the nature of in-running betting.

The policy must state that once the ADR process is completed it cannot be recommenced by either the player or the operator with another different ADR entity.

The policy must state that once the ADR process is completed it cannot be recommenced by either the player or the operator with another different ADR entity.

The policy must state that in the event that the player drops out of the ADR process (but it has already begun) the player should not have the right to resurface the dispute in the future.

The policy must state that in the event that the player drops out of the ADR process (but it has already begun) the player should not have the right to resurface the dispute in the future.

Provision of ADR services by the operator is mandatory. If the operator sets ADR parameters in order to prevent abuse (such as whether ADR must be undertaken before a player can initiate legal proceedings, the binding nature of the ADR outcome on the player, or whether there is a minimum claim value required for escalation to ADR), the CGA advises the operator to carefully consider these conditions and seek independent legal advice regarding any applicable civil legislation.

Provision of ADR services by the operator is mandatory. If the operator sets ADR parameters in order to prevent abuse (such as whether ADR must be undertaken before a player can initiate legal proceedings, the binding nature of the ADR outcome on the player, or whether there is a minimum claim value required for escalation to ADR), the CGA advises the operator to carefully consider these conditions and seek independent legal advice regarding any applicable civil legislation.

In light of the fact that the CGA reserves the right to request, at any time, access to records of complaints received as well as any disputes that are pending resolution, the operator shall ensure that such records are readily available at all times.

In light of the fact that the CGA reserves the right to request, at any time, access to records of complaints received as well as any disputes that are pending resolution, the operator shall ensure that such records are readily available at all times.

The policy must state that the player has the right to make a complaint regarding any part of their relationship with the operator, or any incident related to their participation in a game of chance. This includes (but is not limited to): 1. Deposit issues 2. Withdrawal issues 3. Bonus terms and conditions 4. Account closures or restrictions 5. Alleged errors or unfairness in game outcomes 6. Responsible gaming issues 7. Treatment of player balances 8. KYC and Verification 9. Data Protection 10. Technical or Software issues 11. AML concerns 12. Issues with minors 13. Fraudulent games 14. Fraudulent practices 15. License or regulation 16. Unfair terms and conditions

The policy must state that the player has the right to make a complaint regarding any part of their relationship with the operator, or any incident related to their participation in a game of chance. This includes (but is not limited to): <br>1. Deposit issues <br>2. Withdrawal issues <br>3. Bonus terms and conditions <br>4. Account closures or restrictions <br>5. Alleged errors or unfairness in game outcomes <br>6. Responsible gaming issues <br>7. Treatment of player balances <br>8. KYC and Verification <br>9. Data Protection <br>10. Technical or Software issues <br>11. AML concerns <br>12. Issues with minors <br>13. Fraudulent games <br>14. Fraudulent practices <br>15. License or regulation <br>16. Unfair terms and conditions