The Online Gaming License Application Form is missing response in question 19.1.1 and 19.1.2. Kindly fill question 19.1.1 and 19.1.2. and resubmit the form.

The Online Gaming License Application Form is missing response in question 19.1.1 and 19.1.2. Kindly fill question 19.1.1 and 19.1.2. and resubmit the form.

The Online Gaming License Application Form has a different email address in question 25 from that of the portal. Kindly change the email address and resubmit the form.

The Online Gaming License Application Form has a different email address in question 25 from that of the portal. Kindly change the email address and resubmit the form.

Kindly update the company structure of SDG Tech N.V. to reflect the changes as per the share ledger.

Kindly update the company structure of SDG Tech N.V. to reflect the changes as per the share ledger.

The enclosed share ledger document, is not certified. Kindly certified the share ledger and resubmit the document.

<p>Resubmit the updated uncertified share ledger duly certified</p><p><br></p><p>UPDATE: The share ledger must be certified by an authorized and independent certifier. The certifier must not have any conflict of interest with the applicant and cannot be involved with the application. Please upload a certified true copy of the share ledger certified by an authorized independent certifier. </p>

We are missing the goAML registration confirmation email of SDG Tech N.V. Kindly submit the requested document under the extra documentation section and name the file goAML Registration.

We are missing the goAML registration confirmation email of SDG Tech N.V. Kindly submit the requested document under the extra documentation section and name the file goAML Registration.

We are missing the Personal History Disclosure Short Form of Derek Hendriks as Compliance Director. Kindly submit the requested form.

We are missing the Personal History Disclosure Short Form of Derek Hendriks as Compliance Director. Kindly submit the requested form.

We are missing the certified English translation of the birth certificate. Kindly submit the requested document.

We are missing the certified English translation of the birth certificate. Kindly submit the requested document.

The Personal History Disclosure Short Form of Boy Hendriks is missing response in question 7.1. Kindly fill and resubmit the form.

The Personal History Disclosure Short Form of Boy Hendriks is missing response in question 7.1. Kindly fill and resubmit the form.

We are missing the engagement letter of Elaine Solis Vasquez as compliance officer for SDG Tech N.V. Kindly submit the requested document.

We are missing the engagement letter of Elaine Solis Vasquez as compliance officer for SDG Tech N.V. Kindly submit the requested document.

We are missing the certified and in English translated criminal record and proof of address, also her Curriculum Vitae (CV). Kindly upload the requested documents in her original number: QPA/2025/03498 (Evolut Interactive N.V)

<p>We are missing the certified and in English translated criminal record and proof of address, also her Curriculum Vitae (CV). Kindly upload the requested documents in her original number: QPA/2025/03498 (Evolut Interactive N.V)</p><p><b>UPDATE: We are missing the below documents for Eliane Solis Vazquez. Kindly upload the requested documents in her original number: QPA/2025/03498 (Evolut Interactive N.V).</b></p><ol><li>Certified copy of passport. Note: the certification must be in English.</li><li>Certified copy of the original criminal record. Note: the original document cannot be certified by the translator. The original must be certified as a true copy by an authorized independent certifier with the certification in English.</li><li>Certified copy of the birth certificate (note that the certification must be in English) along with a translation of the birth certificate certified by the translator. </li><li>Certified copy of the proof of address document. Note: the original document cannot be certified by the translator. The original must be certified as a true copy by an authorized independent certifier with the certification in English.</li><li>Certified copy of the bank reference letter.</li><li>CV (Curriculum Vitae) in English.</li></ol>

Identify all Key Persons, including th3e CEO, CTO, COO, CFO and CMO and submit their PHDF as relevant enclosures. No Source of Wealth required

Identify all Key Persons, including th3e CEO, CTO, COO, CFO and CMO and submit their PHDF as relevant enclosures. No Source of Wealth required

Please note that the passport number entered in question 16 does not match the number on the passport. Kindly enter the correct passport number and resubmit the form.

Please note that the passport number entered in question 16 does not match the number on the passport. Kindly enter the correct passport number and resubmit the form.

Please note that the passport date of issue entered for question 18 does not match the date of issue on the passport. Kindly enter the correct date of issue and resubmit the form.

Please note that the passport date of issue entered for question 18 does not match the date of issue on the passport. Kindly enter the correct date of issue and resubmit the form.

Please upload the Personal History Disclosure Form for Lee Men Sein.

Please upload the Personal History Disclosure Form for Lee Men Sein.

Kindly note that the directors list must be certified by an authorized and independent certifier. The certifier must not have any conflict of interest with the applicant and cannot be involved with the application. Please upload a certified true copy of the directors list certified by an authorized independent certifier.

Kindly note that the directors list must be certified by an authorized and independent certifier. The certifier must not have any conflict of interest with the applicant and cannot be involved with the application. Please upload a certified true copy of the directors list certified by an authorized independent certifier.

We are missing the declaration of good standing confirming compliance with tax and social contribution obligations (to be obtain at the tax authority). Kindly submit the requested document under the extra documentation section and name the file Declaration of Good Standing.

<p>We are missing the declaration of good standing confirming compliance with tax and social contribution obligations (to be obtain at the tax authority). Kindly submit the requested document under the extra documentation section and name the file Declaration of Good Standing.</p><p><br></p><p><b><u>UPDATE: </u></b></p><p>Please upload a certified copy of the Declaration of Good Standing in the Extra Documentation section once received, which must be no later than the indicated revised deadline</p>

Please note that the bank reference letter must demonstrate that the person is in good standing at the bank. Kindly provide a new bank reference letter, also ensuring that it is certified and was issued within the last six months.

<p>Please note that the bank reference letter must demonstrate that the person is in good standing at the bank. Kindly provide a new bank reference letter, also ensuring that it is certified and was issued within the last six months.</p><p><b><u>UPDATE:</u></b></p><p>Please note that the statements submitted were from January and February 2005 and cannot be accepted as they are more than 6 months old. </p><p><b><u>Please elaborate on the reason for your request</u> to provide certified bank statements instead of the bank reference letter. </b></p>

Please be informed that the spelling of the name of Lee Men Sein is incorrect in the portal. Also, according to the business plan, his position is not Chief Operations Officer. Kindly correct this information in the portal.

<p>Please be informed that the spelling of the name of Lee Men Sein is incorrect in the portal. Also, according to the business plan, his position is not Chief Operations Officer. Kindly correct this information in the portal.</p><p><b><u>UPDATE:</u></b></p><p>Unfortunately, it is not possible to edit the name of the person once they have been added to the portal. The only way to correct this is to remove the person and add them again.</p>

Please submit a better quality color copy of the passport for Lee Men Sein, ensuring that it is not blurry and all information is legible.

<p>Please submit a better quality color copy of the passport for Lee Men Sein, ensuring that it is not blurry and all information is legible.</p><p><b><u>UPDATE:</u></b></p><p>A better quality color copy of the passport of Lee Men Sein was not submitted. Kindly submit it. </p><p>Please Upload </p>

Please note that the criminal record must be certified as a true copy. In addition, it was noted that on the criminal record it states "This certificate is exclusive for the use in India." Kindly provide an explanation regarding this.

<p>Please note that the criminal record must be certified as a true copy. In addition, it was noted that on the criminal record it states "This certificate is exclusive for the use in India." Kindly provide an explanation regarding this.</p><p><b><u>UPDATE:</u></b></p><p>We have noted your reply regarding the notation that "This certificate is exclusive for the use in India." However, the criminal record must be certified as a true copy.</p><p>Please submit a certified copy of the criminal record.</p><p>Please check here (https://ekonsular.kln.gov.my/templates/manual/PENGGUNA/USER%20MANUAL%20-%20CERTIFICATE%20OF%20GOOD%20CONDUCT%20MODULE%20-%20APPLICANT.pdf) and reupload for now. If you do not get the certificate, upload an evidence that you applied .</p><p><br></p><p>In this regard select the Netherlands </p>

Please note that the bank reference letter must demonstrate that the person is in good standing at the bank. Kindly provide a new bank reference letter, also ensuring that it is certified and was issued within the last six months.

<p>Please note that the bank reference letter must demonstrate that the person is in good standing at the bank. Kindly provide a new bank reference letter, also ensuring that it is certified and was issued within the last six months.</p><p><b><u>UPDATE:</u></b></p><p>Please note that we did not receive the apostilled bank statements for 6 months as mentioned in your reply. </p><p>Currently, bank statements are not accepted as a bank reference letter. The previous bank reference letter submitted was not accepted, as it did not demonstrate that Lee Men Sein is in good standing with the bank. </p><p>We kindly request that you submit another bank reference letter that demonstrates Lee Men Sein is in good standing with the bank, was issued within the last six months, and is certified as a true copy. </p><p>Otherwise, please provide further explanation regarding your request to consider bank statements as an alternative to the bank reference letter.</p>

Please submit a better quality color copy of the picture page as well as all other pages of the passport. Kindly note it must be certified as a true copy. In addition, please upload a selfie with Thiruchelvam Arasu holding the passport next to his face. The details on the passport must be legible.

<p>Please submit a better quality color copy of the picture page as well as all other pages of the passport. Kindly note it must be certified as a true copy. </p><p>In addition, please upload a selfie with Thiruchelvam Arasu holding the passport next to his face. The details on the passport must be legible. </p><p><b><u>UPDATE:</u></b></p><p>A better quality copy of the passport was uploaded, however, all other pages of the passport were not included as requested. In addition, the selfie requested was not uploaded. </p><p><b>Please submit the following: </b></p><ol><li>High quality color copy of the picture page of the passport as well as <b><u>all other pages of the passport</u></b> and certified as a true copy.</li><li>A selfie with Thiruchelvam Arasu holding the passport next to his face. The details on the passport must be legible. </li></ol>

According to the business plan, Thiruchelvam Arasu is the UBO, CEO, COO and CMO. If this information is still accurate, CMO must be added to the 'Other Key Function Holder' section of question 27 and the form resubmitted.

<p>According to the business plan, Thiruchelvam Arasu is the UBO, CEO, COO and CMO. If this information is still accurate, CMO must be added to the 'Other Key Function Holder' section of question 27 and the form resubmitted.</p><p>If this information is no longer accurate, please submit a new business plan with an updated management structure.</p>

Please note that the application number entered is incorrect. Kindly enter the correct application number and resubmit the form.

Please note that the application number entered is incorrect. Kindly enter the correct application number and resubmit the form.

Please note that the place of birth entered does not match that on the passport or birth certificate. Kindly reenter the place of birth and resubmit the form.

Please note that the place of birth entered does not match that on the passport or birth certificate. Kindly reenter the place of birth and resubmit the form.

Please note that the information regarding the present employment must be entered in questions 34 - 39. Kindly complete questions 34 - 39 and resubmit the form.

Please note that the information regarding the present employment must be entered in questions 34 - 39. Kindly complete questions 34 - 39 and resubmit the form.

Please upload the CV of Eliane Solis Vazquez in the letter of engagement section of her base application QPA/2025/03498.

Please upload the <b>CV</b> of Eliane Solis Vazquez in the extra section in her <b>base application QPA/2025/03498</b>.

Please submit a certified copy of the criminal record. Please check here (https://ekonsular.kln.gov.my/templates/manual/PENGGUNA/USER%20MANUAL%20-%20CERTIFICATE%20OF%20GOOD%20CONDUCT%20MODULE%20-%20APPLICANT.pdf) and reupload for now. If you do not get the certificate, upload an evidence that you applied .

Please submit a certified copy of the criminal record. Please check here (https://ekonsular.kln.gov.my/templates/manual/PENGGUNA/USER%20MANUAL%20-%20CERTIFICATE%20OF%20GOOD%20CONDUCT%20MODULE%20-%20APPLICANT.pdf) and reupload for now. If you do not get the certificate, upload an evidence that you applied .

Please demonstrate free cash available to the business of at least EUR 250,000 that is certified.

Please demonstrate free cash available to the business of at least EUR 250,000 that is certified.

They will provide the criminal record for Lee Men Sein and Thiruchelvam Arasu in a few weeks because Curacao was not listed, so they will provide one under the Netherlands, which is fine with us.

Please provide a certified copy of the original criminal record for Lee Men Sein and Thiruchelvam Arasu as soon as you have it.

Please upload the Anti-money Laundering Policy, in the designated policy section.

Please upload the Anti-money Laundering Policy, in the designated policy section.

Please upload the Know Your Customer Policy, in the designated policy section.

Please upload the Know Your Customer Policy, in the designated policy section.

Please upload the Responsible Gaming Policy, in the designated policy section.

Please upload the Responsible Gaming Policy, in the designated policy section.

Please upload the Information Security Policy, in the designated policy section.

Please upload the Information Security Policy, in the designated policy section.

Please upload the Player Complaints Policy, in the designated policy section.

Please upload the Player Complaints Policy, in the designated policy section.

The policy must be signed by both the Compliance Officer and Managing director of the applicant.

The policy must be signed by both the Compliance Officer and Managing director of the applicant.

The policy must describe the process in place to recognise and report unusual transactions to the Curacao FIU when the the threshold of XCG 5,000 is reached. It is important to note the prohibition to disclose a report filed to the FIU. The record keeping requirements for CDD information and transactions also need to be described.

The policy must describe the process in place to recognise and report unusual transactions to the Curacao FIU when the the threshold of XCG 5,000 is reached. It is important to note the prohibition to disclose a report filed to the FIU. The record keeping requirements for CDD information and transactions also need to be described.

The policy must state that players who do not register themselves will not be allowed to play.

The policy must state that players who do not register themselves will not be allowed to play.

The policy must outline the procedure that needs to be followed in instances where, following the lapse of 30 days from when the deposit threshold is met, the CDD/KYC identification and verification cannot be completed.

The policy must outline the procedure that needs to be followed in instances where, following the lapse of 30 days from when the deposit threshold is met, the CDD/KYC identification and verification cannot be completed.

The policy must specify that screening for PEP status should be carried out within 30 days from when a player reaches the deposit threshold even if PEP screening would have already been carried out.

The policy must specify that screening for PEP status should be carried out within 30 days from when a player reaches the deposit threshold even if PEP screening would have already been carried out.

The RG policy must outline the procedure carried out by the operator to verify the player's age.

The RG policy must outline the procedure carried out by the operator to verify the player's age.

Players must have access to self-assessment tools.

Players must have access to self-assessment tools.

The RG policy must contain a structured process for responding to indicators of problem gambling. The key monitoring factors include: - Deposit and wagering frequency - Repeated failed transactions due to insufficient funds - Reversing withdrawals - A pattern of inexplicable extended play sessions - Unreasonable increased communication with customer support, including requests for bonuses - Frequent changes to RG tools - Players maxing out a credit card - Attempts to open multiple accounts to bypass deposit or loss limits

The RG policy must contain a structured process for responding to indicators of problem gambling. The key monitoring factors include: <br>- Deposit and wagering frequency <br>- Repeated failed transactions due to insufficient funds <br>- Reversing withdrawals <br>- A pattern of inexplicable extended play sessions <br>- Unreasonable increased communication with customer support, including requests for bonuses <br>- Frequent changes to RG tools <br>- Players maxing out a credit card <br>- Attempts to open multiple accounts to bypass deposit or loss limits

The RG policy must establish player profiles to assess risk levels.

The RG policy must establish player profiles to assess risk levels.

The RG policy must adopt RBA to determine level of monitoring and intervention.

The RG policy must adopt RBA to determine level of monitoring and intervention.

The RG policy must state that the operator records all RG interactions in the PAM system.

The RG policy must state that the operator records all RG interactions in the PAM system.

The options for cooling-off may include duration, brand, vertical and marketing, of which the duration and marketing opt-out are mandatory. Furthermore, the duration must be for a minimum of at least 24 hours.

The options for cooling-off may include duration, brand, vertical and marketing, of which the duration and marketing opt-out are mandatory. Furthermore, the duration must be for a minimum of at least 24 hours.

Operator must offer players the option to self-exclude themselves for a duration of at least 1 year.

Operator must offer players the option to self-exclude themselves for a duration of at least 1 year.

The RG policy must state that the operator will not engage in irresponsible advertising, including: - No targeting of Vulnerable Groups - No portrayal of Gambling as an Investment - No misrepresentation of Skill vs Chance - No Emotional Manipulation - Marketing materials must not feature minors or depict them engaging with gambling content - No explicit content - No encouragement of Unrelated Harmful Behaviours - Bonuses and promotions must be communicated transparently - Operators must not use bonuses to encourage excessive gambling - Operator is responsible for materials provided to affiliates, representatives, sponsorships, ambassadors, social media influencers - Operator must make any contracted third-party aware of their RG policy - All advertising must include a clearly visible RG message or slogan

The RG policy must state that the operator will not engage in irresponsible advertising, including: <br>- No targeting of Vulnerable Groups <br>- No portrayal of Gambling as an Investment <br>- No misrepresentation of Skill vs Chance <br>- No Emotional Manipulation <br>- Marketing materials must not feature minors or depict them engaging with gambling content <br>- No explicit content <br>- No encouragement of Unrelated Harmful Behaviours <br>- Bonuses and promotions must be communicated transparently <br>- Operators must not use bonuses to encourage excessive gambling <br>- Operator is responsible for materials provided to affiliates, representatives, sponsorships, ambassadors, social media influencers <br>- Operator must make any contracted third-party aware of their RG policy <br>- All advertising must include a clearly visible RG message or slogan

The operator is advised to remind adults that they should take precautions when sharing devices with minors, such as safeguarding usernames, passwords and payment details.

The operator is advised to remind adults that they should take precautions when sharing devices with minors, such as safeguarding usernames, passwords and payment details.

The RG policy must state that when a player exhibits behaviour that reasonably suggests they may be a Vulnerable Player, the operator must initiate direct contact.

The RG policy must state that when a player exhibits behaviour that reasonably suggests they may be a Vulnerable Player, the operator must initiate direct contact.

The policy must state that players may lodge a complaint free of charge at any time up to six months of the settlement of the bet or the incident about which they are making a complaint.

The policy must state that players may lodge a complaint free of charge at any time up to six months of the settlement of the bet or the incident about which they are making a complaint.

The complaints procedure must state that complaints can only be made by the registered player.

The complaints procedure must state that complaints can only be made by the registered player.

The policy must state that complaints related to responsible gaming should be prioritised due to potential impacts on player well-being. Complaints should be categorised as related to responsible gaming in any case when it regards targeting of Vulnerable Players, the availability and/or timely implementation of self-exclusion and/or cooling-off and the mandated consequences therein as outlined in the Responsible Gaming policy.

The policy must state that complaints related to responsible gaming should be prioritised due to potential impacts on player well-being. Complaints should be categorised as related to responsible gaming in any case when it regards targeting of Vulnerable Players, the availability and/or timely implementation of self-exclusion and/or cooling-off and the mandated consequences therein as outlined in the Responsible Gaming policy.

The policy must state that operators must use best efforts to resolve RG-related complaints within five business days.

The policy must state that operators must use best efforts to resolve RG-related complaints within five business days.

The policy must state that within two days of receiving a complaint, the operator will: - Confirm receipt of the complaint in writing. - Provide an explanation of how the complaint will be processed. - Provide notice of the average timeline for resolution of such complaints.

The policy must state that within two days of receiving a complaint, the operator will: - Confirm receipt of the complaint in writing. - Provide an explanation of how the complaint will be processed. - Provide notice of the average timeline for resolution of such complaints.

The policy must state that if more time is needed by the operator to make a reasonable and informed decision, players must be informed of the delay, which cannot exceed two weeks. If a delay is due to a lack of or slow response from the player, the resolution period may be extended by no more than a further two weeks.

The policy must state that if more time is needed by the operator to make a reasonable and informed decision, players must be informed of the delay, which cannot exceed two weeks. If a delay is due to a lack of or slow response from the player, the resolution period may be extended by no more than a further two weeks.

The policy must state that the operator will assess and respond to complaints within four weeks. If necessary, due to complexity or lack of information, this period may be extended once by an additional four weeks, with prior written notice to the player.

The policy must state that the operator will assess and respond to complaints within four weeks. If necessary, due to complexity or lack of information, this period may be extended once by an additional four weeks, with prior written notice to the player.

The policy must state that within one week of receiving a complaint, the operator will: - Confirm receipt of the complaint in writing. - Provide an explanation of how the complaint will be processed. - Provide notice of the average timeline for resolution of such complaints.

The policy must state that within one week of receiving a complaint, the operator will: - Confirm receipt of the complaint in writing. - Provide an explanation of how the complaint will be processed. - Provide notice of the average timeline for resolution of such complaints.

The policy must state that a player will always receive a final determination of their complaint in writing. The response will either be: 1. A reasoned final assessment of the outcome/resolution of the complaint with supporting evidence if necessary or applicable. 2. Detailed reasons for not handling the complaint. If additional information is reasonably required to address the complaint fully, the operator must have requested this information within the initial four week time period. Should the complainant not provide the necessary within the initial four week time period, the operator may reject the complaint. 3. If the player is unsatisfied with the resolution and makes a further complaint to that effect, the player is informed that they may escalate the matter to an independent ADR entity.

The policy must state that a player will always receive a final determination of their complaint in writing. The response will either be: <br>1. A reasoned final assessment of the outcome/resolution of the complaint with supporting evidence if necessary or applicable. <br>2. Detailed reasons for not handling the complaint. If additional information is reasonably required to address the complaint fully, the operator must have requested this information within the initial four week time period. Should the complainant not provide the necessary within the initial four week time period, the operator may reject the complaint. <br>3. If the player is unsatisfied with the resolution and makes a further complaint to that effect, the player is informed that they may escalate the matter to an independent ADR entity.

The policy must state that once ADR process is completed it cannot be recommenced by either the player or the operator with another different ADR entity.

The policy must state that once ADR process is completed it cannot be recommenced by either the player or the operator with another different ADR entity.

The policy must state that in the event that the player drops out of the ADR process (but it has already begun) - it should be noted the player should not have the right to resurface the dispute in the future.

The policy must state that in the event that the player drops out of the ADR process (but it has already begun) - it should be noted the player should not have the right to resurface the dispute in the future.

The policy must state that the operator will submit reports to the CGA on January 15th and June 15th based on complaints submitted to the operator since the previous reporting period by players using the Complaints Submission Form.

The policy must state that the operator will submit reports to the CGA on January 15th and June 15th based on complaints submitted to the operator since the previous reporting period by players using the Complaints Submission Form.

The report shall include the details as required by the Player Complaints Policy guidelines: a. Total number of complaints made b. Total number of settled complaints (upheld and rejected) c. Number of pending or unresolved complaints d. Number of complaints by category e. Number referred to ADR f. Number and detail of complaints for which a player has taken legal action

The report shall include the details as required by the Player Complaints Policy guidelines: <br>a. Total number of complaints made <br>b. Total number of settled complaints (upheld and rejected) <br>c. Number of pending or unresolved complaints <br>d. Number of complaints by category <br>e. Number referred to ADR <br>f. Number and detail of complaints for which a player has taken legal action

The policy must state that the operator will ensure transparency and compliance with ADR decisions and regulatory updates.

The policy must state that the operator will ensure transparency and compliance with ADR decisions and regulatory updates.

The policy must state that the ADR service providers will have their own reporting requirements in accordance with the Alternative Dispute Resolution policy issued by the CGA.

The policy must state that the ADR service providers will have their own reporting requirements in accordance with the Alternative Dispute Resolution policy issued by the CGA.

The policy must state that the operator will ensure that records of unresolved complaints and/or complaints that have been escalated to ADR or legal proceedings will be kept for the lesser of five years or the relevant time stipulated by data protection, statute of limitations or other relevant laws or guidelines.

The policy must state that the operator will ensure that records of unresolved complaints and/or complaints that have been escalated to ADR or legal proceedings will be kept for the lesser of five years or the relevant time stipulated by data protection, statute of limitations or other relevant laws or guidelines.

The policy must state that in light of the fact that the CGA reserves the right to request, at any time, access to records of complaints received as well as any disputes that are pending resolution, the operator shall ensure that such records are readily available at all times.

The policy must state that in light of the fact that the CGA reserves the right to request, at any time, access to records of complaints received as well as any disputes that are pending resolution, the operator shall ensure that such records are readily available at all times.

The policy must state that the player has the right to make a complaint regarding any part of their relationship with the operator, or any incident related to their participation in a game of chance. This includes (but is not limited to): 1. Deposit issues 2. Withdrawal issues 3. Bonus terms and conditions 4. Account closures or restrictions 5. Alleged errors or unfairness in game outcomes 6. Responsible gaming issues 7. Treatment of player balances 8. KYC and Verification 9. Data Protection 10. Technical or Software issues 11. AML concerns 12. Issues with minors 13. Fraudulent games 14. Fraudulent practices 15. License or regulation 16. Unfair terms and conditions

The policy must state that the player has the right to make a complaint regarding any part of their relationship with the operator, or any incident related to their participation in a game of chance. This includes (but is not limited to): <br>1. Deposit issues <br>2. Withdrawal issues <br>3. Bonus terms and conditions <br>4. Account closures or restrictions <br>5. Alleged errors or unfairness in game outcomes <br>6. Responsible gaming issues <br>7. Treatment of player balances <br>8. KYC and Verification <br>9. Data Protection <br>10. Technical or Software issues <br>11. AML concerns <br>12. Issues with minors <br>13. Fraudulent games <br>14. Fraudulent practices <br>15. License or regulation <br>16. Unfair terms and conditions