Please note that the Declaration of Good Standing must be certified as a true copy. Please submit a certified copy of the Declaration of Good Standing.

Please note that the Declaration of Good Standing must be certified as a true copy. Please submit a certified copy of the Declaration of Good Standing.

Please note that the Declaration of Good Standing must be certified as a true copy. Please submit a certified copy of the Declaration of Good Standing.

<p>Please note that the Declaration of Good Standing must be certified as a true copy. Please submit a certified copy of the Declaration of Good Standing.</p><p><b><u>UPDATE</u></b></p><p>The Certificate of Incumbency cannot be accepted as this is not the correct document. <b>Please upload a <u>certified true copy</u> of the previously uploaded Declaration of Good Standing document (Verklaring nakoming belasting en premieschulden).</b></p>

Please provide proof of self-employment with King Enterprises N.V. as indicated in the Personal History Disclosure Form (questions 34 - 39).

Please provide proof of self-employment with King Enterprises N.V. as indicated in the Personal History Disclosure Form (questions 34 - 39).

The document submitted was not a bank reference letter. Please submit a bank reference letter on bank letterhead issued within the last six months and certified as a true copy.

The document submitted was not a bank reference letter. Please submit a bank reference letter on bank letterhead issued within the last six months and certified as a true copy.

Please note that the proof of address document uploaded in the Proof of Address section is not certified. However, a certified copy of the document was incorrectly uploaded in the Bank Reference Letter section. Please upload this certified copy in the Proof of Address section.

Please note that the proof of address document uploaded is not certified. <u>However, a certified copy of the document was incorrectly uploaded in the Bank Reference Letter section.</u> <b>Please upload this certified copy in the Proof of Address section.</b>

The copy quality of the passport submitted is very poor and not legible. Please submit a high-quality color copy of the passport certified as a true copy.

The copy quality of the passport submitted is very poor and not legible. Please submit a high-quality color copy of the passport certified as a true copy.

The copy quality of the passport submitted is very poor and not legible. Please submit a high-quality color copy of the passport certified as a true copy.

<p>The copy quality of the passport submitted is very poor and not legible. Please submit a high-quality color copy of the passport certified as a true copy.</p><p><b><u>UPDATE</u></b></p><p>The passport submitted was self-certified by Vasil Tonchev and cannot be accepted. Please submit a copy of the passport that has been certified as a true copy by an independent and authorized certifier within the last six months.</p>

The copy quality of the passport submitted is very poor and not legible. Please submit a high-quality color copy of the passport certified as a true copy.

The copy quality of the passport submitted is very poor and not legible. Please submit a high-quality color copy of the passport certified as a true copy.

Please upload additional supporting evidence of source of wealth for Neven Dobrosevic. Please note that all documents submitted must be certified as a true copy.

<p>Please upload additional supporting evidence of source of wealth for Neven Dobrosevic. Please note that all documents submitted must be certified as a true copy.</p><p><b><u>UPDATE</u></b></p><p>Please submit a certified copy of the 2025 dividend statement.</p>

The document submitted was not a bank reference letter. Please submit a bank reference letter on bank letterhead issued within the last six months and certified as a true copy.

<p>The document submitted was not a bank reference letter. Please submit a bank reference letter on bank letterhead issued within the last six months and certified as a true copy.</p><p><b><u>UPDATE</u></b></p><p>Please provide a <u>certified copy</u> of the bank reference letter.</p>

Please substantiate SOF of the company : This should include third party certified evidence, such as bank statements.

Please substantiate SOF of the company : This should include third party certified evidence, such as bank statements.

Please confirm with King Enterprises BG Ltd.

Please confirm with King Enterprises BG Ltd.

Please submit a certified copy of the certificate of good standing.

Please submit a certified copy of the certificate of good standing.

ID verification procedure

The RG policy must outline the procedure carried out by the operator to verify the player's age.

Account closure procedure upon the operator becoming aware that the player is a minor post-registration.

The RG policy must outline the procedure for post-registration account closure upon the operator becoming aware that the player is a minor.

Record-keeping

The RG policy must state the operator's record-keeping policy.

Procedure on how the player can contact the operator regarding RG concerns via email or chat

The RG policy must describe the procedure for how the player can contact the operator regarding RG concerns via email or chat.

Must be available in English and target market language

The RG page/policy must be available in English and the site's target market language.

RG policy should include a structured process on flagging potential vulnerable gamblers

The RG policy must include a structured process on flagging potential vulnerable gamblers.

Must have a structured process for responding to indicators of problem gambling

The RG policy must contain a structured process for responding to indicators of problem gambling. The key monitoring factors include: <br>- Deposit and wagering frequency <br>- Repeated failed transactions due to insufficient funds <br>- Reversing withdrawals <br>- A pattern of inexplicable extended play sessions <br>- Unreasonable increased communication with customer support, including requests for bonuses <br>- Frequent changes to RG tools <br>- Players maxing out a credit card <br>- Attempts to open multiple accounts to bypass deposit or loss limits

Establish player profiles to assess risk levels

The RG policy must establish player profiles to assess risk levels

Adopt RBA to determine level of monitoring and intervention

The RG policy must adopt RBA to determine level of monitoring and intervention

Record all RG interactions in PAM system

The RG policy must state that the operators records all RG interactions in the PAM system

Procedure to follow for players identified as vulnerable persons

The RG policy must define the procedure to be followed for players identified as vulnerable persons

Operator must offer players option to activate a cooling-off period

The operator must offer players the option to activate a cooling-off period

Options for cooling-off must include duration and marketing opt-out at minimum

The options for cooling-off may include Duration, brand, vertical and marketing, of which the duration and marketing opt-out are mandatory. Furthermore, the duration must be for a minimum of at least 24 hours

Operator must offer players the option to self-exclude themselves for a duration of at least 1 year

Operator must offer players the option to self-exclude themselves for a duration of at least 1 year

Players must be able to set limits on the total amount they deposit

Players must be able to set limits on the total amount they deposit

Operators must train customer service and Responsible Gaming staff to handle player interaction profesionally and effectively

Training should cover, at least: - Recognizing signs of gambling distress - Conducting sensitive and structured conversations with at-risk players - Directing players to appropriate support resources and RG tools

Operators must not engage in irresponsible advertising

The RG policy must state that the operator must not engage in irresponsible advertising, including: <br>- No targeting of Vulnerable Groups <br>- No portrayal of Gambling as an Investment <br>- No misrepresentation of Skill vs Chance <br>- No Emotional Manipulation <br>- Marketing materials must not feature minors or depict them engaging with gambling content <br>- No explicit content <br>- No encouragement of Unrelated Harmful Behaviours <br>- Bonuses and promotions must be communicated transparently <br>- Operators must not use bonuses to encourage excessive gambling <br>- Operator is responsible for materials provided to affiliates, representatives, sponsorships, ambassadors, social media influencers <br>- Operator must make any contracted third-party aware of their RG policy <br>- All advertising must include a clearly visible RG message or slogan

The operator is advised to remind adults that they should take precautions when sharing devices with minors

The operator is advised to remind adults that they should take precautions when sharing devices with minors, such as safeguarding usernames, passwords and payment details.

Operators may employ automatic or manual pop-up notifications in response to concerning behaviours

Operators may employ automatic or manual pop-up notifications in response to concerning behaviours

When a player exhibits behaviour that reasonably suggests they may be a Vulnerable Player, the operator must initiate direct contact

When a player exhibits behaviour that reasonably suggests they may be a Vulnerable Player, the operator must initiate direct contact

Other limits may be considered including loss limits, time limits or wager limits, in line wth the operator's target player and/or market

Other limits may be considered including loss limits, time limits or wager limits, in line wth the operator's target player and/or market

The policy must state that in the case of P2P (such as poker) or ante post fixed odds betting the six month clock begins after the bet settlement or conclusion of a specific event rather than the placement of the wager after the bet settlement or conclusion of a specific event rather than the placement of the wager.

The policy must state that in the case of P2P (such as poker) or ante post fixed odds betting the six month clock begins after the bet settlement or conclusion of a specific event rather than the placement of the wager after the bet settlement or conclusion of a specific event rather than the placement of the wager.

The policy must state that in the case of complaints about in-running sports betting, customers must be advised that while they may submit a complaint within six months, prompt action may be necessary if the investigation may depend on data specific to the complaint which — due to the nature of in-running betting.

The policy must state that in the case of complaints about in-running sports betting, customers must be advised that while they may submit a complaint within six months, prompt action may be necessary if the investigation may depend on data specific to the complaint which — due to the nature of in-running betting.

The complaints procedure must state that complaints can only be made by the registered player.

The complaints procedure must state that complaints can only be made by the registered player.

Within two days of receiving a complaint, the operator will: - Confirm receipt of the complaint in writing. - Provide an explanation of how the complaint will be processed. - Provide notice of the average timeline for resolution of such complaints.

Within two days of receiving a complaint, the operator will: - Confirm receipt of the complaint in writing. - Provide an explanation of how the complaint will be processed. - Provide notice of the average timeline for resolution of such complaints.

If more time is needed by the operator to make a reasonable and informed decision, players must be informed of the delay, which cannot exceed two weeks. If a delay is due to a lack of or a slow response from the player, the resolution period may be extended by no more than a further two weeks.

If more time is needed by the operator to make a reasonable and informed decision, players must be informed of the delay, which cannot exceed two weeks. If a delay is due to a lack of or a slow response from the player, the resolution period may be extended by no more than a further two weeks.

A player will always receive a final determination of their complaint in writing. The response will either be: 1. A reasoned final assessment of the outcome/resolution of the complaint with supporting evidence if necessary or applicable. 2. Detailed reasons for not handling the complaint. If additional information is reasonably required to address the complaint fully, the operator must have requested this information within the initial four week time period. Should the complainant not provide the necessary within the initial four week time period, the operator may reject the complaint. 3. If the player is unsatisfied with the resolution and makes a further complaint to that effect, the player is informed that they may escalate the matter to an independent ADR entity.

A player will always receive a final determination of their complaint in writing. The response will either be: 1. A reasoned final assessment of the outcome/resolution of the complaint with supporting evidence if necessary or applicable. 2. Detailed reasons for not handling the complaint. If additional information is reasonably required to address the complaint fully, the operator must have requested this information within the initial four week time period. Should the complainant not provide the necessary within the initial four week time period, the operator may reject the complaint. 3. If the player is unsatisfied with the resolution and makes a further complaint to that effect, the player is informed that they may escalate the matter to an independent ADR entity.

The policy must state that in the event that the player drops out of the ADR process (but it has already begun) the player should not have the right to resurface the dispute in the future.

The policy must state that in the event that the player drops out of the ADR process (but it has already begun) the player should not have the right to resurface the dispute in the future.

The policy must state that the operator will submit reports to the CGA on January 15th and June 15th based on complaints submitted to the operator since the previous reporting period by players using the Complaints Submission Form.

The policy must state that the operator will submit reports to the CGA on January 15th and June 15th based on complaints submitted to the operator since the previous reporting period by players using the Complaints Submission Form.

The policy must state that the periodic report will summarise the following: a. Total number of complaints made b. Total number of settled complaints (upheld and rejected) c. Number of pending or unresolved complaints d. Number of complaints by category e. Number referred to ADR f. Number and detail of complaints for which a player has taken legal action

The policy must state that the periodic report will summarise the following: <br>a. Total number of complaints made <br>b. Total number of settled complaints (upheld and rejected) <br>c. Number of pending or unresolved complaints <br>d. Number of complaints by category <br>e. Number referred to ADR <br>f. Number and detail of complaints for which a player has taken legal action

The policy must state that the operator will ensure that records of unresolved complaints and/or complaints that have been escalated to ADR or legal proceedings will be kept for the lesser of five years or the relevant time stipulated by data protection, statute of limitations or other relevant laws or guidelines.

The policy must state that the operator will ensure that records of unresolved complaints and/or complaints that have been escalated to ADR or legal proceedings will be kept for the lesser of five years or the relevant time stipulated by data protection, statute of limitations or other relevant laws or guidelines.

The policy must state that in light of the fact that the CGA reserves the right to request, at any time, access to records of complaints received as well as any disputes that are pending resolution, the operator shall ensure that such records are readily available at all times.

The policy must state that in light of the fact that the CGA reserves the right to request, at any time, access to records of complaints received as well as any disputes that are pending resolution, the operator shall ensure that such records are readily available at all times.